Payments, Finance & Revenue Teams

Collect more revenue. Keep more of it.

Missed charges, billing errors, and fragmented collections all eat into margins before anyone notices. CSG helps you stop leakage at the source, accelerate cash flow, and lower the cost of getting paid, without adding complexity to your close.

Solutions

Improve financial performance across the full revenue cycle

Built for finance, payments and revenue leaders who need results without introducing more systems, more handoffs or more risk.

Revenue integrity starts at the source

Every missed or incorrect charge becomes leakage, a credit, a dispute or a write-off further down the line. Capturing and validating usage data before it reaches billing means finance can account for what happened, what was billed and why, with an audit trail that holds up under scrutiny.

Capture and validate usage data before it becomes a billing error
Eliminate duplicate or incorrect records that lead to disputes and credits
Ensure every charge is traceable and audit-ready from event to invoice
Reduce revenue leakage without adding headcount or manual review steps

Launch new revenue streams without breaking what works

New pricing models increase revenue potential but also increase invoicing complexity, reporting overhead and downstream exceptions if the billing engine cannot keep pace. CSG supports new offer launches while keeping billing accuracy, governance and downstream finance integration intact.

Roll out subscription, usage-based and hybrid pricing models quickly
Enter new markets without rebuilding billing systems from scratch
Support complex revenue sharing models on a single platform
Get new products generating revenue faster with less manual configuration

Improve payment success and lower the cost of accepting it

Payment acceptance costs compound at enterprise scale. Routing flexibility, low-cost ACH options and automated reconciliation reduce avoidable fees, improve cash flow predictability and cut the manual exceptions that slow down close. Security controls reduce PCI scope so your team is not carrying risk it does not need to carry.

Accept credit, debit, digital wallets and ACH payments online, in-person and via IVR
Reduce processing costs with flexible payment routing across tender types
Automate reconciliation from processor through to ledger and reduce unmatched items
Minimize PCI scope with end-to-end encryption, tokenization and real-time account verification

Clear bills get paid faster than confusing ones

Invoice clarity is one of the highest-return improvements a finance team can make. Confusing bills generate disputes, contacts and payment delays that push DSO in the wrong direction. Clearer statements, proactive payment reminders and self-service payment options reduce the friction between invoice and cash.

Make bills easier to understand so customers pay without needing to call
Offer fast, flexible payment options that remove common barriers to payment
Enable self-service so customers can pay, update payment methods and resolve issues independently
Increase on-time payments and reduce billing-related contacts that slow collections

Recover more revenue without increasing cost to collect

Collections should improve cash flow without damaging customer relationships or requiring headcount you do not have. Automated outreach based on customer behavior and risk, flexible payment plans and coordinated treatment strategies improve recovery rates while keeping every action traceable and auditable.

Automate outreach based on payment history, risk signals and customer behavior
Offer flexible payment plans that improve completion rates for at-risk accounts
Recover failed payments with intelligent retry logic and targeted digital reminders
Maintain a complete record of every collections action for audit and compliance purposes

AI-assisted operations

Help your team surface issues earlier and act with more confidence

CSG applies AI where it measurably reduces exceptions and surfaces issues faster, with human-in-the-loop controls and clear governance guardrails so your team can review, approve and override every recommended action.

AI-assisted insights surface common billing inquiry drivers before they generate contacts or credits so agents resolve issues faster and customers get answers before they call.

Reduce billing-related contacts and exceptions

The scale to grow and the reliability to never slow

900+

enterprise customers worldwide

85+

countries

80+

languages supported

300B+

interactions managed annually

Industries

Built for the way you bill, collect and report

See how finance and revenue leaders improve cash flow predictability, reduce leakage and strengthen controls with CSG.

Telecommunications

High-volume usage, complex rating and frequent offer changes create leakage and disputes. CSG improves usage capture, reduces billing adjustments and maintains traceability across large product catalogs so revenue is protected without adding headcount.

Utilities

Payment timing and delinquency cycles directly affect cash forecasting. CSG improves bill clarity, supports self-service payments and manages collections with consistent policy and documentation that reduces inbound calls and stabilizes cash flow.

Tolling & Smart Mobility

Transaction accuracy and dispute handling affect both revenue and public trust. CSG reduces missed toll events, improves matching and reconciliation and manages disputes and collections at high volume without increasing operational overhead.

Financial Services

Payment performance and risk management are inseparable at scale. CSG improves payment success, reduces failures and disputes, strengthens fraud controls and supports audit requirements with clear evidence trails across every transaction.

Retail

B2B invoicing, deductions and multi-channel payments create significant reconciliation overhead. CSG reduces exceptions, improves invoice presentment and tightens settlement to ledger reconciliation so your team closes faster with fewer open items.

Healthcare

Patient billing complexity drives bad debt and high service costs. CSG improves statement clarity, supports flexible payment plans and reduces disputes and write-offs while keeping communications consistent and compliant.

Insurance

Recurring premium collections demand reliability and governance. CSG reduces failed payments, prevents policy lapse from payment issues and improves predictability with stronger dunning logic, flexible payment options and full audit trails.

Ready to turn your revenue operations into a profit driver?

If you want to improve cash flow, reduce leakage and lower cost across billing, payments and collections, talk to our experts.

Frequently asked questions

Most implementations start with scope and integration planning, then move through configuration, controls validation, testing and cutover. The approach is modular so you start with a focused use case, prove impact and expand without a full platform replacement. The first conversation should align on ERP and CRM dependencies, data retention requirements and a phased rollout plan that keeps operational risk low throughout.

Security

Built-in trust for a connected world

Digital transformation that’s as safe as it is swift, from secure cloud deployments that protect subscriber data to automated fraud testing that stops revenue leakage before it starts.

Visit Trust Center