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Utilities
Bill, notify, and get paid across your utility service area
From sending statements to processing payments, CSG helps utility companies create a clearer, more connected experience that reduces effort for teams and makes it easier for customers to stay engaged and pay on time.
CSG > Utilities > Video
Billing and payment solutions that keep your utility customers in sync
See how utilities like yours are streamlining billing, automating customer notifications, and accelerating payments across every service area—reducing call volume, cutting costs, and giving customers the digital experiences they need.
Solutions
One platform to manage your utility services
Give customers the experience they expect
We help utilities deliver a smoother, more connected experience for customers at every stage of their relationship. Key moments like enrollment, usage updates, billing and payment become easier through automated steps and timely communication. Providers can use real-time insights to understand what customers need and continually refine the experience.
Modernize your billing with customer-centric solutions
Your customers’ bills are more than just invoices – they’re opportunities to build lasting relationships. Traditional billing methods often lead to frustration, increased call volume and customer churn.
CSG offers innovative solutions to transform your billing process. By simplifying bills, providing clear explanations and offering convenient payment options, you can boost customer satisfaction and loyalty. Let’s work together to create a billing experience that delights your customers.
Deliver personalized messages that resonate
Reach customers through the channels they trust most, including print, email, SMS, phone and online portals. Keep communication consistent and clear no matter how customers choose to engage.
Building trust and loyalty starts with a smooth payment experience
CSG’s secure platform simplifies this for your customers by offering multiple payment channels – print, online, in person or phone – for maximum convenience. Plus, we help you reduce delinquencies and boost on-time payments through a combination of convenient options and automated reminders. And for recurring payments? We simplify them with secure tokenization, automated billing and automated payment retries in the event of a return, ensuring a seamless experience every time.
Make every touchpoint easier for your customers
Reach customers more effectively
Whether customers prefer paper, digital or a mix of both, CSG helps you communicate with clarity and consistency. Every message is designed to inform, guide, and make it easy for customers to take the next step.
Simplify work & protect data
CSG supports your teams with automation, consolidated workflows, and strong compliance controls. Our secure payment processing and AI-supported fraud detection reduce risk and give customers confidence in every transaction.
Maximize revenue and retention
When communication is clear, customers respond faster. CSG improves payment completion, reduces call center strain, and supports more reliable service experiences, which leads to higher customer satisfaction and stronger long-term relationships.
Capabilities
Why choose CSG to support your utility business?
Proven at scale across industries
CSG brings a proven playbook that has solved similar challenges for large, complex providers or small, medium-sized businesses. We help utilities modernize at their own pace without disrupting critical operations.
One unified solution for print, digital and payments
Reduce noise and increase engagement with a single platform that brings billing, communications and payments together. Customers get a cohesive experience from the first message to the final payment.
Simple, low-lift integration
CSG connects to your existing systems without costly or disruptive replacement projects. You gain a single source of truth for billing, payments and customer communication, supported by secure and compliant infrastructure.
Business results in just 30 days
18%
reduction in average time to pay
20%
reduction in billing-related calls
22%
improvement in response rates
Awards
A proven track record
Big Innovation 2024
CSG Xponent is recognized for its robust customer data platform, industry-leading customer journey orchestration, analytics, and proven omnichannel communications and named Best Product in Digital Customer Engagement.
2024 PayTech Award
Top Innovation in Payments
Aspire Leader in CCM-CXM Communications Outsourcing, 2025
Proud to be named a Leader in Customer Communications Management (CCM) and Customer Experience Management (CXM) on the Aspire Leaderboard
Security
Built-in trust for a connected world
Digital transformation that’s as safe as it is swift, from secure cloud deployments that protect subscriber data to automated fraud testing that stops revenue leakage before it starts.
The future of utility service starts now
An improved customer experience is no longer a differentiator—it’s a necessity. CSG equips providers with the tools and expertise to streamline interactions, personalize journeys, and empower customers at every touchpoint.
Let’s build a better experience together. Fill out the form to connect with an expert.
Frequently asked questions
Related resources
Strategic insights and forward-looking trends to help you stay ahead of shifting customer expectations.
customer-story
York Water Modernizes Monthly Bills
By outsourcing the process of printing and mailing customers’ monthly bills to CSG, York Water halved its time from meter reading to billing and rededicated 60 hours per week of employee time to customer service-focused tasks.
blog
The Truth About the Bill Payment Experience: A Conversation with Forrester’s Lily Varon and CSG’s Keith Wilson
Bill payment is more than a transactional moment. In some industries, it’s the only regular interaction the customer has with the brand.
blog
Reduce Late Utility Payments with Automatic Reminders and Recurring Autopay
Key Takeaways Thoughtful utility payment plans plus recurring autopay can reduce delinquencies without sacrificing fairness or compliance.
Utilities