Protect payments and guide customers through every fraud moment

Yes. Risk signals from your systems, including device, behavior, and account history, inform how each security communication is crafted and delivered. A low-risk password reset can look and feel very different from a high-risk fraud alert or account change. Each message is calibrated to the moment so customers get clear guidance without unnecessary friction or alarm.

Consent management is built into the platform. Geolocalization automatically enforces state-specific rules, audit logs capture every action for traceability, and sensitive notifications are delivered through verified, preferred channels using your organization’s security and access controls.

CSG supports strong governance for security messaging. Role-based access control limits who can create, edit, and publish communications. Approval workflows require sign-off before content goes live. Audit logs capture every action with timestamps and user attribution. Data and content retention settings can be configured to support your internal policies and regulatory requirements.

Our customer engagement platform is cloud-based, horizontally scalable, and already supports large global financial institutions running millions of security and servicing journeys.It processes up to 50,000 events per second with 99.4% uptime. During a spike requiring simultaneous outreach to millions of customers, the architecture auto-scales without degrading delivery speed or message accuracy.

Yes. Open APIs and pre-built connectors let CSG receive risk signals from your existing fraud detection and identity management systems. CSG acts as the communications orchestration layer on top of your current stack, triggering the right customer outreach based on decisions already made by your tools. No replacement required.