Transform Your Customers’ Bill To Payment Journey and Unlock New Levels of Engagement
Your bill presentment is more than just a revenue stream, it’s a critical touchpoint that shapes customer experience and loyalty.
Benefits of bill presentment solutions
Drive digital engagement to deflect contact center calls
Prevent calls from hitting the contact center by guiding customers through their month-over-month changes with contextually relevant, AI-driven explanations—all without a login.
Create Transparency and loyal customers
Revolutionize the billing experience by proactively notifying customers of changes in bills based on thresholds you set. Eliminate frustration with real-time answers based on summarized, individualized and localized insights powered by Microsoft Azure OpenAI.
Enhance the digital experience for faster payments
Meet customers where they prefer to be, digitally. Reinforce a positive, seamless journey for customers with connected gateways to drive payment, adjust plans or file disputes.
Bill payment: often neglected, highly impactful
While bills are essential for income, they’re often:
- Confusing: Leading to frustration and unnecessary call center traffic.
- Lead to inefficient processes: Traditional billing methods can be complex and time-consuming, leading to delays and higher operational costs.
- Detrimental to CX: A bad billing experience can sour customer relationships.
Studies show that for many businesses, like telecom and insurance companies, the bill is the primary customer interaction. This makes it crucial to get it right.
The problem: frustrating billing statements
Poorly designed bills create confusion and frustration, driving up call center costs. Common mistakes include:
- Unclear due dates: Making it hard for customers to know when to pay.
- Hidden information: Burying important details like contact information.
- Lack of personalized insights: Leaving customers wondering about monthly fluctuations.
A staggering 73% of billing calls stem from bill confusion!
A suite of bill presentment solutions to transform your billing experience
Statement Composition
Take control of your content with intuitive design tools
Leverage pre-built templates that make it easy to collaborate across different departments. Maintain brand voice and consistency across all channels, with simple interfaces designed to make it easier to format, organize, and summarize content.
Learn more about CSG Bill ComposerBill Explanation
Reduce confusion and take billing beyond a transactional experience
Solve billing-related questions, before they arise and deflect contact center calls with a personalized, consumer-facing microsite leveraging generative AI explanations and tailored insights into the what and the why behind bill changes. Optimize your touchpoints with a connected business intelligence tool that delivers intuitive dashboards with actionable insights into channel performance and user engagement.
Discover CSG Bill ExplainerB2B Bill Presentment
Make billing a breeze for any business model or presentation format
Design easy to understand bills for any business need (HTML/XML, B2B & B2C) with personalized statements, interactive features, clear explanations, and AI-powered insights. Empower customers to self-serve and make informed decisions with bill trending & analytics that simplify accounts payable management at scale.
Discover CSG Interactive BillElectronic Bill Presentment and Payment (EBPP)
Faster payments for them, quicker cash flow for you
Electronic bill presentment and payment with BillPay offers the quick and secure payment processing capabilities your company needs to stay resilient in changing times. By presenting convenient digital experiences and options, you spend less to bill customers, generate invoices faster and get paid sooner.
Learn more about CSG ForteDesign Consulting
Redesign your statements for clarity, personalization, and visual appeal
Using proven methods in billing research, strategy and innovation, we help organizations like yours uncover key consumer behaviors, needs and pain points to help you exceed their expectations.
Learn how to optimize your billing processAdvantages of bill presentment solutions
20%
reduction in call center volume
30%
increase in mobile sales
60 Sec
of self-service versus seven-plus minutes with an agent
$2.5M
estimated annual savings for one customer
Electronic invoice presentment across multiple industries
Ready to transform your billing experience?
Fill out the form to connect with a CSG expert.
