CSG Bill Explainer
Reduce Confusion and Cost With a Thoughtful Approach to Billing Communication
The bill–to–payment journey can make—or break—customer experience and loyalty. Today’s bills are not a value-driven interaction and leave customers at the risk of churning.
Simplify the billing experience for customers
CSG Bill Explainer is a solution that identifies the month-over-month changes in a customer’s bill, and then clearly communicates the reasons behind each charge through a personalized, easy-to-use microsite powered by Microsoft Azure OpenAI. This bill explanation agent gives customers a moment of clarity—providing a personalized explanation in real time so they don’t have to call in with questions.
Boost the billing experience and take your data further
Our solution works seamlessly with your existing backend systems and can be deployed in as little as 30 days. Learn more about how you can leverage customer and billing data to create a positive billing journey through our bill explanation software.
Why CSG Bill Explainer?
Reduce business risk and scale quickly
As your business grows, so does the complexity of your billing processes. Bill Explainer can scale with you and integrate into your existing payment ecosystem without the need for a costly rip-and-replace. It also supports multilingual content and adapts tone of voice through generative AI. This lets you scale this powerful solution across diverse markets and consumer segments.
Strengthen customer loyalty and bill comprehension
You’ll communicate more than just basic facts to your customers—you’ll provide contextual insights about the “why” behind changes. AI-powered language processing transforms complex statements into clear, consumer-friendly explanations that do everything from summarize billing cycles to provide item-level detail.
Improve billing operational efficiency
Bill Explainer fully automates billing data ingestion and detection of bill changes to simplify complex billing data. Generative AI-supported translations enable quicker expansion across other lines of business.
Real results in as few as 30 days
of customers who access Bill Explainer click through to pay a bill
reduction in billing-related contact rate after implementation
faster resolution to billing questions compared to traditional methods
2024 BIG Innovation Award
CSG Bill Explainer received the 2024 BIG Innovation Award as an AI-driven solution that proactively communicates the “what” and “why” behind bill changes, creating personalized experiences that reduce confusion among consumers, increase retention and mitigate call center costs.
Benefits of partnering with CSG
We have decades of experience in providing customer experience, billing and payment software that grows with your business. Our solutions integrate seamlessly with your existing systems to minimize disruptions and enable smooth workflows.
At CSG, innovation and integrity drive all our operations. We put our customers at the center of everything we do. We’re high on integrity and low on ego, making us one of the easiest companies to do business with. Partner with us, and you’ll have industry expertise and responsive support dedicated to your success.
Get started with CSG Bill Explainer
CSG Bill Explainer offers a powerful, AI-driven agent that simplifies the bill-to-payment journey and reduces confusion for your customers.