CSG Bill Explainer
Reduce Confusion and Cost With a Thoughtful Approach to Billing Communication
The bill to payment journey can make—or break—customer experience and loyalty. Today’s bills are not a value-driven interaction and leave customers at the risk of churning. Create a moment of clarity and trust to reduce bill confusion for targeted customers with proactive outreach and a personalized microsite explaining the what and the why behind bill changes.
Simplify the billing experience for customers
Alleviate friction and reduce billing related contact
Engage high value customers before they have questions with proactive outreach that communicates more than just basic facts for the reasons behind changes on monthly subscription bills — all without requiring a login.
Create transparency and loyal customers
Revolutionize the billing experience by proactively notifying customers of changes in bills based on thresholds you set. Eliminate frustration with real-time answers based on summarized, individualized and localized insights powered by Microsoft Azure OpenAI.
Enhance the digital experience for faster payments
Meet customers where they prefer to be, digitally. Reinforce a positive, seamless journey for customers with connected gateways to drive payment, adjust plans or file disputes.
Boost the billing experience and take your data further
Provide a proactive approach to billing communication with customers. Learn how CSG Bill Explainer, a cloud-based bill presentment offering, helps you leverage customer and billing data to create a positive billing journey.
Why CSG Bill Explainer?
Reduce business risk and scale quickly
Launch easily with out-of-box connectors for various billing, payment and CRM systems. Eliminate the risk of ripping and replacing by leveraging your existing billing technology.
Strengthen customer loyalty and bill comprehension
Communicate more than just basic facts to your customers with contextual insights about the “why” behind changes. Empower customers to self-serve by asking billing-related questions and offering individualized explanations.
Improve billing operational efficiency
Fully automated billing data ingestion and detection of bill changes simplifies complex billing data and generative AI supported translations cuts down lead time for expansion across other lines of business.
2024 BIG Innovation Award
CSG Bill Explainer is recognized for its AI-driven solution that enables proactive communications to call out the what and the why behind bill changes and create personalized experiences that reduce confusion for customers, increase long-term loyalty and mitigate call center costs.
