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2026 State of the Customer Experience

2026 State of the Customer Experience

2026 State of the Customer Experience

Cut through the noise. Discover how clarity drives CX success in 2026 in this free report from CSG.

Industry Report
Industry Report
CSG Named a Leader in The Forrester Wave<sup>™</sup>: Customer Journey Orchestration Platforms, Q2 2024

CSG Named a Leader in The Forrester Wave™: Customer Journey Orchestration Platforms, Q2 2024

CSG Named a Leader in The Forrester Wave<sup>™</sup>: Customer Journey Orchestration Platforms, Q2 2024

CSG has been recognized for achieving the highest placement in strategy and vision collectively.

Industry Report
Industry Report
The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

The 2025 Gartner® Market Guide for CSP Revenue Management & Monetization Solutions

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

Access Gartner's 2025 Market Guide for CSP Revenue Management & Monetization Solutions. Learn how CSG is recognized among 19 leading vendors shaping the future of CSP monetization, revenue management, and network strategies.

Industry Report
Industry Report

All Resources

Video

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

How AI and APIs Are Transforming Telco CPQ

Greg Tilton talks with Guy Daniels from TelecomTV about the critical architectural considerations for integrating SaaS-based, telc…

Video

Industry Report

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

2026 State of the Customer Experience

Cut through the noise. Discover how clarity drives CX success in 2026 in this free report from CSG.

Industry Report

Video

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

Powering Banking Modernization and Customer-first Innovation

Discover how CSG helps banks modernize smarter with customer-first, modular approaches that deliver faster impact and less risk.

Video

eBook

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

AI-Driven Field Service Management. Built for the Speed of Fiber.

Discover how CSG Field Service Management helps fiber providers scale installs, reduce truck rolls by up to 40%, and achieve same-…

eBook

Webinar

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

Turn BEAD Funding Into Lasting Growth

Learn how to turn BEAD funding into lasting growth. Scale 5K→1M+ subs, cut churn with smarter CX, and protect ROI in our 40-min …

Webinar

eBook

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

How Global Banks Can Boost Profits with Smarter Pricing

Discover how global banks can boost profits with smart pricing strategies that improve margins, ensure compliance, and elevate cli…

eBook

Podcast

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

Toll Talk Episode 33: Safety, Data & the Future of Tolling

Discover how the Pennsylvania Turnpike cut work-zone crashes by 20%, improved incident response with trusted data, and prepares fo…

Podcast

Customer Story

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

PLDT’s Strategic Shift Beyond Legacy Systems

Learn how leading telco PLDT boosted customer satisfaction, accelerated collections and lowered costs by modernizing and simplifyi…

Customer Story

Customer Story

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

Insurance Company Boosts Outbound Call Accuracy to Reduce Churn

Optimize your outbound voice campaigns to build trust and reduce churn. Learn how one insurance provider retained millions in annu…

Customer Story

Webinar

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

Beyond the Obvious: Why You Can’t Afford to Ignore the Billing Experience

Billing is no longer just a back-office process—it’s a high-stakes customer touchpoint that can make or break loyalty, trust, …

Webinar

Customer Story

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

Global Bank Simplifies Cross-Channel Communications With CSG Journey Orchestration

A global top-five bank wanted to streamline their process for notifying customers who had paid off their mortgages.

Customer Story

Brochure

The 2025 Gartner<sup>®</sup> Market Guide for CSP Revenue Management & Monetization Solutions

The Leading CPQ and Order Management Solution

5G and IoT, as well as new multi-party business models such as B2B2X will accelerate the need for sophisticated and integrated cat…

Brochure
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