Webinar
Close the Expectation Gap: Modernization & Agentic AI for Financial Services
Modernization is no longer just an IT upgrade—it’s the imperative to close expectation gaps, rebuild trust, and unlock growth in financial services.
Key Takeaways & Insights
Legacy isn’t loyalty Banks spend up to 70% of IT budgets keeping old systems alive. That’s not resilience, it’s a drag on innovation and customer trust.
Fraud is faster than you Sophisticated attacks are rising, and spend on prevention is climbing. Yet the real win comes from speed: automated alerts resolved 93% of fraud cases in 10 seconds.
AI has promise, but not permission Only 41% trust AI agents more than humans, and 56% are uneasy with agentic AI making decisions.
Messages lose meaning 70% of consumers say brands overwhelm them with communication. The result? Critical alerts get ignored or deleted, and fraud warnings vanish in the noise.
Prompt Timely Payments with Personalized, Proactive Communication
Billing isn’t just a transaction—it’s a critical touchpoint with your customer. Get it right, and you build trust, improve satisfaction and increase payment compliance. Miss the mark, and you’ll see expensive retention offers, churn and costly service interactions. CSG Xponent helps you nail every single billing interaction, from bill explanation to payment reminders.
Ready to Learn More?
Xponent cuts through the clutter, uniting your data and transforming it into powerful, personalized communications that win back trust and fuel growth.
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