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CSG Platforms & Products

Deliver the outcomes you’ve been waiting for

CSG helps you improve experiences everywhere, from sales and sign-up to billing and retention. And we do it all through our engagement, billing and payments platforms.

Our flagship platforms

CSG Xponent logo in black.

CSG Xponent

Unforgettable customer experiences, on the right channel, at the right moment. Your data makes it possible. CSG Xponent makes it happen
CSG Encompass logo in black.

CSG Encompass

Expand your portfolio beyond connectivity services, generate new revenue streams and deliver exceptional experiences to your partners and your customers.

CSG Ascendon logo in black.

CSG Ascendon

Give your customers endless reasons to stay by letting them build their own offers, pay on their terms and self-serve in a snap. 

CSG ACP logo in black.

CSG ACP

Increase sales and satisfaction by selling next-gen services on America’s leading cable billing platform.

CSG Forte logo in black.

CSG Forte

Accepting online and mobile payments, processing ACH and other digital experience must-haves are easier with CSG Forte, for organizations of any size.

Explore more CSG products and solutions

Customer experience

Xponent Ignite

Achieve astonishing outcomes with an award-winning customer engagement solution tailored to your industry, tied to business goals and prebuilt to quickly go live.

Xponent Customer Data Platform

Centralize your customer data, create comprehensive customer profiles and deliver personalized interactions.

Xponent Customer Journey Management

Map, automate and refine customer journeys down to the moment. Then personalize great experiences at scale.

Xponent Engagement Channels

Speak as one brand, to one customer, in every digital interaction by connecting communication channels.

Communication Design & Delivery

Design, deliver and optimize your cross-channel communications to raise engagement, everywhere.

Experiences Practice

Discover bold solutions to your toughest obstacles in customer and employee experience with our CX consulting services.

Conversational AI

Cut costs and wow customers with conversational artificial intelligence (CAI) that understands their speech and intent.

Revenue management & monetization

Encompass Revenue Management

Handle any complex billing scenario with unlimited flexibility for complex account structures, charging schemes and usage policies.

Advanced CCS

Consolidate 3G/4G/5G charging and policy control onto CSG Advanced CCS to support every network generation.

Mediation, Policy & Network Messaging

Easily collect data, activate devices and send targeted offers with CSG.

Insights & Analytics

Spend more time making the decisions your business relies on with real-time data and analytics.

Singleview

Deliver seamless customer experiences and enable new revenue streams with a single solution for rating, charging and billing.

Strategic & Advisory Services

Whatever your business goal is, we make it easier to operate your IT systems and processes.

Quote & order

Encompass Quote

Configure, price and quote for any service, then watch as quotes automatically become fulfilled orders.

Encompass Order Management

Capture, manage and fulfill any order with a seamless handoff from quotation to activation.

Encompass Catalog

Mix, match and monetize bundles customers can’t wait to buy with a catalog built for B2B and B2B2X.

Wholesale & partner management

Encompass Digital Partner Management

Add any third party to your ecosystem to add more value for your customers (and their customers).

Digital Wholesale

Settle for any partner service using the world’s most widely deployed partner management solution.

Interconnect

Recognize revenue faster and reduce risk with the world’s leading SaaS interconnect platform.

Assure

Keep your users connected and deliver quality service with global voice, data, SMS, roaming and contact center testing.

Payments & merchant services

Payment Kiosks

Give customers an easy way to pay their bills in person, and securely accept payments with scanners, biometrics and more.

CSG Forte Dex

Manage all your payment operations in one place with our cloud-based platform, CSG Forte Dex. 🡥

CSG Forte Verify

Process ACH payments with confidence and reduce check processing errors with the CSG Forte Verify Program. 🡥

Field service management

Get more from your mobile workforce

Field service in telecom is full of moving parts. Which cost time and money. Optimize all of them—from technician dispatch to reporting workforce metrics—using cost-saving solutions tailor-made for telcos.

Product Overview

Get more from your mobile workforce

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