Create the ultimate buying experience
Whether they’re in-store or online, connect customers with the products and services they want (and didn’t know they needed) faster than ever.
Ignite Customer Journeys in Retail
Don’t have the time to map out every customer journey from scratch? The CSG Xponent Ignite journey library comes with dozens of templates designed with best practices in mind, so you can roll out proven journeys from Day 1. Where you take them next, is up to you.
Start today
Omnichannel retail is here
Engage customers in-store and online
Reach customers on the channels they use every day, like text, email, web and more. Then, follow up on customers’ most engaged channels to make sure every message you send is seen.
Deliver personalized experiences anywhere
Keep customers coming back for more with real-time recommendations based on individual and segment behavior. Plus, reward customers for their loyalty with personalized offers.
Launch new products based on customer insight
Track trends in segment spending habits and behavior to find your next big product opportunity. Then, create customer journeys that increase sales of the newest products in your portfolio.
Help customers buy what they want faster
- Offer your full portfolio of products and services to the customers most likely to buy, based on their preferences and browsing history
- Customize online experiences for returning web visitors to increase engagement
- Trigger best-next actions in real time (e.g., a coupon send after a purchase)
- Identify points of friction and opportunity streamline desired business outcomes
Understand every customer’s preferences
- Drill down into various customer segments or individual profiles to get a complete and unified view of customer behavior
- Actively segment customers with every behavior and interaction they make
- Maximize every moment by triggering real-time follow-up actions based on preferences and behavior
Personalize every customer communication
- Proactively send messages and alerts about order statuses
- Track and seamlessly connect with customers between channels without losing context
- Communicate back and forth automatically with two-way communications
- Avoid ghosting by understanding what each channel does best (e.g., text for alerts, emails for promotions)
- Send or suppress messages based on factors like behavior, journey progress, membership and more
Engage with customers on their terms
Be there for your customers 24/7
- Provide your staff with rich insights they need to deliver the best experiences
- Resolve issues faster and reduce frustration with CSG Conversational AI
- Localize your messages for each market with support for 35+ languages
- Reduce the number of messages you need to send with centralized decisioning
- Reinvest the cost savings from self-service into customer experience innovation
Proven track record
