CSG Solutions for Retail

Turn One-Time Transactions Into Lasting Loyalty

Loyalty isn’t built on one-off “wow” moments. It’s earned through effortless, connected experiences that keep customers coming back. CSG makes it easy to engage shoppers with timely, personalized communications—before, during and long after the purchase.

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Make Every Interaction Count—Far Beyond Checkout

Beautiful woman shopping and using phone

Treat Every Shopper Like They’re Your Best Customer

Create truly omnichannel experiences with a unified, real-time customer profile. CSG brings together behavior, preferences, purchases and service history —so every interaction feels personal and on point.

Create better experiences

Spot What’s Broken and Fix It Fast

See your customer’s journey through their eyes. CSG reveals where drop-offs, delays and confusion happen using real behavior data, not guesswork. Teams can act fast, close gaps and boost conversion.

Discover where experiences break down

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Engage in Ways That Feel Human, Not Pushy

Make every interaction matter across email, SMS, app and contact center. From order updates and loyalty perks to personalized recommendations, CSG helps you connect in ways that feel helpful—not transactional.

Connect with customers

CSG helps the world’s largest retail brands achieve success

31M

Cart abandonments recaptured for APAC CPG brand

100M

Email decisions orchestrated per day for U.S. grocery brand

Order pickup reminders sent annually for large U.S. specialty retailer

Beyond the Buy Button: Keep Customers at Engaged Every Step

Digital Payment Collection & Reminders

Nudge customers toward on-time payments with reminders that adjust to their history—gentle prompts for loyal customers, more direct for first-timers.

Customer Care

Proactively reach out in the channel your customers prefer—phone, chat, email, app—and guide them to the right care options based on their behavior and purchase history.

Order & Service

Reignite interest when carts are abandoned with timely, personalized messages on the right channel. Send tailored offers and recommendations to seal the deal.

Account Security

Keep accounts safe and trust high with simple, secure verification across all channels, from multifactor authentication to one-time passcodes.

Retention & Growth

Trigger timely win-back offers when customers go quiet. Use past behavior to suggest relevant products or features and keep them coming back for more.

A proven track record

2025 State of the Customer Experience

2025 is the Prove-It Year for CX. Discover the four ways that the brands will demonstrate their leadership now.

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Young woman uses mobile phone while shopping at the grocery store

Customer Story

Leading U.S. Grocery Chain Drives Engagement and Growth

Couple checking out at a grocery store with mobile payment.

eBook

Retail Experience: Orchestrate Compelling Communications That Capture Consumer Attention

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Insights

Campaigns Aren’t Journeys: Why Your Customer Experience Management Strategy Needs More Than Campaign Management

Let's redefine retail experiences together

Great CX turns transactions into relationships.

CSG helps you create the kind of experience that keeps customers coming back—and staying loyal.