Working hard to make your life easier
For us, taking care of customers isn’t just marketing speak. It’s how we run our business.
Our Company
Meet CSG
Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey.
That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.
Revenue Management & Digital Monetization
Sell and bill for any digital service that your partners or customers use, all through any monetization model (subscriptions, usage-based, tiered and more).
Customer Experience
Engage your customers and employees at the right time, in the right place, on the right channels, every time.
Payments & Merchant Services
Make it easier for your customers to pay you for the services they value most, and give them the peace of mind that every transaction is secure.
Our Mission
We make experiences extraordinary.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. We’re with you and your customers every step of the way, and at every stage of the customer lifecycle. We can consult with you on customer needs, design a front-facing customer experience and deliver the back-office systems to back it up. And we wrap it all in our managed services and CX consultancy to continue fine-tuning and improving interactions and operations.
The impact of our solutions isn’t always seen, but it’s felt. When a teenager tops up their cell phone plan to stay on the phone with their grandparents a little longer, that’s CSG. When someone gets a reminder that their vital medication is ready for pickup, CSG helps make that happen. And when someone pays directly from their bank account to avoid processing fees, yes, that’s CSG too.
Our Inclusion and Impact
We're on a journey.
At CSG, we envision a culture of connectedness, where people are celebrated for who they are, rewarded for their unique contributions, and are empowered to make positive differences in our communities. We know intentional inclusion of all abilities, sexes, gender identities, ages, races, ethnicities, veteran status, nationalities, and all dimensions of diversity allows us to channel the power of all and make ordinary customer and employee experience extraordinary.
Our Customers
We deliver real business outcomes.
Our integrated portfolio of solutions enables companies to deeply engage with customers through any channel, successfully monetize customer interactions, and intentionally connect consumers and businesses in a way that is timely, personalized and relevant.
But it’s not just our solutions that deliver value for our customers—it’s the employees who show up and deliver. We pride ourselves on being easy to do business with and doing what we say we’ll do. We’re big enough to make a difference and agile enough to help you with any problem, wherever and whenever you need us.
650% increase
In mobile data revenues since launching VoLTE
17 vendors to 1
Unified CSG team for whole managed services
20% reduction
In inbound calls from customers who received redesigned billing statements
30% improvement
In process and deployment times, providing better visibility across its offerings
39% YoY increase
In rent payment dollar value processed
57% reduction
In truck rolls by providing visual customer support
Accelerate your growth with CSG
No company can go it alone. CSG works with innovative partners to deliver the best solutions for our customers.
Our awards and recognition
BIG Innovations Awards
CSG Encompass is recognized for its open, integrated, and modular SaaS platform that empowers CSPs with the configurability and scalability required to boost the value of their 5G investments, and named Best Product in Telecommunications.
People Business' The Great Manager Awards
CSG is recognized for its commitment and capability to build and sustain a high-trust, high-performance culture that allows each person to thrive and enables teams to drive growth and success for its customers.
Great Place to Work: Best Workplaces in IT and IT & Business Process Management
CSG is recognized for its commitment to building and sustaining an innovation center of excellence that nurtures employee growth and raises the bar for what CSG can achieve as the technology provider of choice for communication service providers.
Best Workplaces for Women
CSG was was certified as one of India’s Best Workplaces™ for Women 2022 for large organizations.
Our leadership team brings decades of experience in monetization and customer engagement
Brian Shepherd
Chief Executive Officer and President
Hai Tran
Executive Vice President and Chief Financial Officer
Liz Bauer
Executive Vice President and Chief Experience Officer
Rasmani Bhattacharya
Executive Vice President and Chief Legal Officer
Katie Costanzo
President, Customer Experience
Chad Dunavant
Executive Vice President and Chief Product and Strategy Officer
Jeff Kump
President, CSG Forte
Mike Woods
Executive Vice President, President of North America Communications, Media and Technology
We take security seriously
Learn more about what we do to maintain data privacy and security.
Let's have a conversation
Connect with us to learn more about how CSG can help your business today.