Working hard to make your life easier

For us, taking care of customers isn’t just marketing speak. It’s how we run our business.

Our Company

Meet CSG

Meet CSG

Customer experience, commerce and payments have changed forever. With innovative new technologies like 5G and AI reshaping consumer expectations, it’s up to brands to deliver digital, engaging experiences that win over customers, no matter where they are in their customer journey.

That’s where CSG comes in. CSG is a purpose-driven, high-growth SaaS platform company helping some of the world’s most recognizable brands solve their toughest business challenges. We’re a trusted partner to global companies that want to evolve to meet the demands of today’s digital economy, with future-ready solutions that drive exceptional customer experiences.

A magenta and pink dollar bill icon

Revenue Management & Digital Monetization

Sell and bill for any digital service that your partners or customers use, all through any monetization model (subscriptions, usage-based, tiered and more).

Learn more.

Pink and magenta icon of three people facing forward

Customer Experience

Engage your customers and employees at the right time, in the right place, on the right channels, every time.

Learn more.


Payments & Merchant Services

Make it easier for your customers to pay you for the services they value most, and give them the peace of mind that every transaction is secure.

Learn more.

Our Mission

We make experiences extraordinary.

We make experiences extraordinary.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. We’re with you and your customers every step of the way, and at every stage of the customer lifecycle. We can consult with you on customer needs, design a front-facing customer experience and deliver the back-office systems to back it up. And we wrap it all in our managed services and CX consultancy to continue fine-tuning and improving interactions and operations.

The impact of our solutions isn’t always seen, but it’s felt. When a teenager tops up their cell phone plan to stay on the phone with their grandparents a little longer, that’s CSG. When someone gets a reminder that their vital medication is ready for pickup, CSG helps make that happen. And when someone pays directly from their bank account to avoid processing fees, yes, that’s CSG too.

Our Inclusion and Impact

We're on a journey.

At CSG, we envision a culture of connectedness, where people are celebrated for who they are, rewarded for their unique contributions, and are empowered to make positive differences in our communities. We know intentional inclusion of all abilities, sexes, gender identities, ages, races, ethnicities, veteran status, nationalities, and all dimensions of diversity allows us to channel the power of all and make ordinary customer and employee experience extraordinary.

Learn more.

We're on a journey.

Our Customers

We deliver real business outcomes.

We deliver real business outcomes.

Our integrated portfolio of solutions enables companies to deeply engage with customers through any channel, successfully monetize customer interactions, and intentionally connect consumers and businesses in a way that is timely, personalized and relevant.

But it’s not just our solutions that deliver value for our customers—it’s the employees who show up and deliver. We pride ourselves on being easy to do business with and doing what we say we’ll do. We’re big enough to make a difference and agile enough to help you with any problem, wherever and whenever you need us.

Red Robi Axiata Logo

650% increase

In mobile data revenues since launching VoLTE

MTN logo in black on a yellow background

17 vendors to 1

Unified CSG team for whole managed services

ADT hexagon logo in blue and white.

20% reduction

In inbound calls from customers who received redesigned billing statements

VicTrack logo in orange.

30% improvement

In process and deployment times, providing better visibility across its offerings

Logo for Buildium, a RealPage company.

39% YoY increase

In rent payment dollar value processed

Blue Breezeline logo

57% reduction

In truck rolls by providing visual customer support

Accelerate your growth with CSG 

No company can go it alone. CSG works with innovative partners to deliver the best solutions for our customers.

Learn about our partner program

Our awards and recognition

Big Innovation 2023

BIG Innovations Awards

CSG Encompass is recognized for its open, integrated, and modular SaaS platform that empowers CSPs with the configurability and scalability required to boost the value of their 5G investments, and named Best Product in Telecommunications.

People Business' The Great Manager Awards

People Business' The Great Manager Awards

CSG is recognized for its commitment and capability to build and sustain a high-trust, high-performance culture that allows each person to thrive and enables teams to drive growth and success for its customers.

Best Workplaces in IT and IT BPM India 2022

Great Place to Work: Best Workplaces in IT and IT & Business Process Management

CSG is recognized for its commitment to building and sustaining an innovation center of excellence that nurtures employee growth and raises the bar for what CSG can achieve as the technology provider of choice for communication service providers.

Best Workplaces for Women in India award badge.

Best Workplaces for Women

CSG was was certified as one of India’s Best Workplaces™ for Women 2022 for large organizations.

Our leadership team brings decades of experience in monetization and customer engagement

We take security seriously

Learn more about what we do to maintain data privacy and security.

View certifications

Let's have a conversation

Connect with us to learn more about how CSG can help your business today.

Get in touch