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Tolling and Smart Mobility
Make toll invoices reliable and easy to pay
Turn anonymous plates into engaged drivers. Our tolling solutions deliver clear print and digital invoices so drivers easily understand what they owe, pay on time, and stay in good standing—while toll operators protect public trust.
Modern tolling communications augment existing systems
Modernize communications without changing your back office. Coordinate print and digital notices to turn anonymous drivers into engaged, on‑time payers. CSG’s communication design and delivery interface plugs into your existing tolling, billing, and enforcement systems to explain trips and fees, trigger the right notices, and improve collections without disrupting your current operations.
Tolling Communications Design & Delivery
One platform for toll invoices, violations, and reminders
Make toll notices easy to understand and act on
Use toll-specific design and composition tools to turn dense invoices and violation letters into clear, driver-friendly communications that explain trips, charges, fees, and deadlines in plain language. Personalize content by program, corridor, and driver status, and update templates quickly as statutes, fees or policies change—reducing “I don’t understand this invoice” calls and disputes.
Run complete notices across every channel
Manage the full experience—from first invoice to final escalation—across print, and digital channels. Add QR codes and microsites for faster self‑service, configure reminder cadences, and suppress conflicting messages so drivers have a consistent experience that makes it easy to pay and increase trust.
See exactly what each driver received and when
Track every invoice, violation, and reminder with job-level and driver-level history so you can prove what was sent, on which date, through which channels. Support statutory notice timing, fee escalation rules, and due-process requirements with governed templates, version control, archival, and secure document processing that meets strict SLAs—plus easy retrieval for audits, investigations, and public inquiries.
Industries
Built for tolling & smart mobility programs
State & regional toll operators
Road, bridge, and tunnel programs that rely on invoices and violation notices to fund operations and projects.
Express lane & congestion pricing operators
Managed/express lanes and urban pricing programs with complex policies, high visibility, and strong audit requirements.
Multi-asset mobility authorities
Agencies that manage toll roads alongside transit, parking, or other mobility fees and want a single communications layer across programs.
Manage the tolling notice lifecycle on one platform
Design, send, and track toll invoices and violations across print and digital from a single communications layer.
Use templates and content management tools to design invoices, violations, reminders, and escalation letters once, then manage ongoing changes to language, fees, and policies without custom code. Align each document to your statutes and policies, and configure complete notice ladders for each program or corridor.
Tolling communications that move revenue, not just mail
18%
reduction in time to pay
for a tolling program that combined redesigned invoices, QR/microsite experiences, and multichannel reminders
$15M
in additional revenue collected
in the first 9 months after modernizing toll communications and journeys
11%
lift in digital payments
as more drivers used portals and QR/microsites instead of mailing checks
Awards
Recognized for excellence
QKS Most Valuable Pioneer in Customer Journey Management Market, 2025
CSG Xponent's Most Valuable Pioneer designation in QKS's Customer Journey Management Market confirms our industry innovation leadership.
Aspire Leader in CCM-CXM Communications Outsourcing, 2025
Proud to be named a Leader in Customer Communications Management (CCM) and Customer Experience Management (CXM) on the Aspire Leaderboard
Security
Built-in trust for a connected world
Digital transformation that’s as safe as it is swift, from secure cloud deployments that protect subscriber data to automated fraud testing that stops revenue leakage before it starts.
Transform your tolling operations
Ready to optimize your tolling processes, boost revenue collection, and enhance customer experiences?
Fill out the form below and our experts will provide tailored insights and solutions to meet your unique needs. Let’s partner to take your tolling operations to the next level.
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Frequently asked questions
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