Grow your core business into a digital business
Attract and retain customers by delivering amazing experiences on North America’s leading platform for cable and broadband billing.
Trusted by cable and telco leaders
Turn Billing Pains Into CSAT Gains
Get a complete view of customers in one place
- Increase ARPU and cross-sell/upsell rates with AI-powered offer recommendations
- Give agents easy access to critical customer profile information
- Create follow-up actions and notes with Customer Interaction Tracking to ensure every issue is addressed
- Reduce agent training time with an easy-to-learn, intuitive interface
- Onboard any number of users easily (supporting hundreds of thousands of users today)
Build customer loyalty with better billing
- Use the same instance of ACP for different customer types (residential, commercial, community/MDU)
- Create a sustainable subscription business model with free/trial services
- Apply discounts across lines of business and apportion those discounts to the appropriate services
- Ensure you’re meeting Truth in Billing requirements required by the FCC
- Confidently migrate millions of subscribers with CSG’s expert migration team
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Our number one goal is to deliver the best experience for our customers, while also providing the best tools for our employees. CSG’s platform helps make both a reality.
Work with the best in cable billing.
Put your data to work
- Process millions of data queries every hour
- Change information in bulk and avoid time-consuming manual edits with the Data Change Engine
- Allow customers and third-party vendors to access, update and query data through ACP interfaces
- Avoid bill shock by checking the impact of a rate before it goes live
Build any offer you can imagine
- Simplify the order experience by letting customers pick the services they do (and don’t) want
- Show agents and customers the anticipated line item and final price in real time based on their selections
- Increase loyalty by applying discounts based on the number of services or service tiers (e.g., line speed)
- Make the order process more efficient and increase the number of order agents can take per hour
- Increase uptake of new services by double digits with AI-powered offer recommendations
Collect and manage payments on any channel
- Accept payments via credit cards, checks, EFT, eWallets, Apple Pay and more
- Get quick payments insights with pre-built reports for accounts receivable, adjustments, earned revenue and more
- Offer customers flexible payment plans to suit their needs
- Provide refunds electronically so customers don’t have to wait
- Accurately tax customers based on local and national parameters
ACP Optimized Sales-Resolving the Paradox of Choice
ACP Optimized Sales provides a new sales and ordering solution that allows clients to harness the power of artificial intelligence and machine learning to simplify the process of matching customers with the best offers. The solution helps you discover, capture, and maximize revenue through predictive offer recommendations.
Learn more
A proven platform from a trusted partner
Market-tested, industry-leading
We’re the market share leader for a reason. ACP has been used by Tier 1 and independent operators for over two decades, with more than 75 million subscribers supported.
Scalable and cost-effective
Get your offers and bundles to market faster with a system that can keep up. ACP can process thousands of transactions per second.
Making the best platform better
We’re always finding ways to innovate, whether it’s improving resiliency through automation, incorporating machine learning into offers or delivering through CI/CD.