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CSG Advanced Convergent Platform (ACP)

Grow your core business into a digital business

Attract and retain customers by delivering amazing experiences on North America’s leading platform for cable and broadband billing.

Trusted by cable and telco leaders

Turn Billing Pains Into CSAT Gains

Recommend offers customers are the most likely to buy, with AI-powered recommendations based on thousands of demographic, competitive and behavioral data points.   Learn More
Billing is complex. That’s why we’ve streamlined and simplified it with robust reporting and data querying to quickly get you the insights you need.  Learn More
With our natively-integrated call center CRM, agents have clear, easy access to real-time billing data, enabling them to solve customer problems faster. Learn More
Make any line of business your business. Configure products and bundles for any service or audience, then route your technicians to install ordered services. Learn More

Get a complete view of customers in one place

Stop switching between order, billing, fulfillment and care platforms. With ACP Care, agents can sell and solve customer problems faster, saving you time and money.
  • Increase ARPU and cross-sell/upsell rates with AI-powered offer recommendations
  • Give agents easy access to critical customer profile information
  • Create follow-up actions and notes with Customer Interaction Tracking to ensure every issue is addressed
  • Reduce agent training time with an easy-to-learn, intuitive interface
  • Onboard any number of users easily (supporting hundreds of thousands of users today)

Build customer loyalty with better billing

Easily manage ordering, billing, accounts, equipment and provisioning for core and next-gen digital services from a single platform.
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  • Use the same instance of ACP for different customer types (residential, commercial, community/MDU)
  • Create a sustainable subscription business model with free/trial services
  • Apply discounts across lines of business and apportion those discounts to the appropriate services
  • Ensure you’re meeting Truth in Billing requirements required by the FCC
  • Confidently migrate millions of subscribers with CSG’s expert migration team


  • Our number one goal is to deliver the best experience for our customers, while also providing the best tools for our employees. CSG’s platform helps make both a reality. 

    Cliff Hagan, Executive Vice President of Customer Operations, Charter Communications

Work with the best in cable billing.

We’ve got 75% market share for a reason. Get in touch to learn how you can make your billing better.
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Put your data to work

Uncover the insights in your data to make better billing decisions. Access and query your data from our cloud data warehouse, and always be in the know with real-time data streaming.
  • Process millions of data queries every hour
  • Change information in bulk and avoid time-consuming manual edits with the Data Change Engine
  • Allow customers and third-party vendors to access, update and query data through ACP interfaces
  • Avoid bill shock by checking the impact of a rate before it goes live

Build any offer you can imagine

Help agents and customers build the best bundles. Plus, increase revenue capture and achieve up to 96% order accuracy using guided sales wizards.
  • Simplify the order experience by letting customers pick the services they do (and don’t) want
  • Show agents and customers the anticipated line item and final price in real time based on their selections
  • Increase loyalty by applying discounts based on the number of services or service tiers (e.g., line speed)
  • Make the order process more efficient and increase the number of order agents can take per hour
  • Increase uptake of new services by double digits with AI-powered offer recommendations

Collect and manage payments on any channel

Make it easier for customers to pay you with support for all leading payment options. Then, monitor revenues with real-time reporting, collections functionality and more.
  • Accept payments via credit cards, checks, EFT, eWallets, Apple Pay and more
  • Get quick payments insights with pre-built reports for accounts receivable, adjustments, earned revenue and more
  • Offer customers flexible payment plans to suit their needs
  • Provide refunds electronically so customers don’t have to wait
  • Accurately tax customers based on local and national parameters

Help your workforce help subscribers

Optimize every aspect of field service—from technician dispatch to reporting workforce metrics—with cost-saving solutions tailor-made for cable.

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Help your workforce help subscribers

A proven platform from a trusted partner

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Market-tested, industry-leading

We’re the market share leader for a reason. ACP has been used by Tier 1 and independent operators for over two decades, with more than 75 million subscribers supported.

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Scalable and cost-effective

Get your offers and bundles to market faster with a system that can keep up. ACP can process thousands of transactions per second.

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Making the best platform better

We’re always finding ways to innovate, whether it’s improving resiliency through automation, incorporating machine learning into offers or delivering through CI/CD.

Ready to make your core billing better?

Get in touch with us today and learn how you can increase sales with ACP.