Reimagine financial services across your entire client portfolio

CSG Bill Explainer uses generative AI to create personalized, easy-to-understand explanations for billing variations, delivered without requiring a login or agent interaction. Statement design capabilities allow organizations to redesign billing documents for clarity, including envelopes, remits, and digital equivalents. Proactive payment reminders and due date alerts reduce billing confusion before it generates inbound contact volume or delinquency.

AI capabilities include generative AI for bill presentment, AI-powered journey orchestration and next-best-action decisioning, natural language campaign builders, and AI agents with human-in-the-loop escalation. Additional capabilities include overdraft alerts, identity verification, payment reminders, and cross-sell personalization. CSG payment reminders use AI-generated, empathetic outreach to encourage resolution and reduce delinquencies across financial services portfolios.

CSG’s privacy program inventories, classifies, protects, and monitors data across lifecycles. Sensitive elements are redacted or truncated in application logs, and DLP tooling reduces the risk of unauthorized exposure of PII, PCI, and PHI. Consent management enforces opt-in status and jurisdiction-specific requirements. CSG holds ISO 27001, SOC2 Type II, PCI-DSS, and NIST certifications.

Yes. CSG’s solutions integrate readily with CRM systems including Salesforce and Microsoft Dynamics using out-of-the-box connectors and open APIs. Payment system integration is supported through CSG Payments, which processes over $118 billion in payments annually. Core banking integration is supported through the platform's API-first architecture, with TM Forum Open APIs and flexible integration patterns including real-time APIs, event streaming, and batch processing.

CSG’s solutions use unified customer profiles built from behavioral and transactional data, with RBAC, data classification, and DLP controls ensuring that personalization operates within regulatory boundaries. Consent management and contact preference controls enforce opt-in status and jurisdiction-specific requirements including GDPR and CCPA. Audit logs provide a complete trail of what was sent to whom and when, supporting regulatory audits.