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CSG Telecom Solutions

Connect customers to what they care about

Your connectivity doesn’t have to be a commodity. Deliver innovative 5G and digital services over your network, or with partners.

Monetize your connectivity and drive growth

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Offer in-demand digital services

Rapidly create and monetize digital services like 5G network slicing and virtual reality, and sell directly to customers or through partners.

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Increase efficiency and reduce opex

Reduce your costs with secure cloud deployments and automated processes. Only pay for the capacity you use, and scale up to meet customer demand in an instant.

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Strengthen your core lines of business

Provide fast, quality service for all subscribers with a converged charging system. Earn additional revenue with premium pricing for speed, quality and more.

Connect with B2C and B2B customers

Make every experience exceptional

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Personalize any experience in real time

Use owned and external data to optimize the timing and targeting of key messages. Then deliver personalized, proactive interactions at scale.

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Connect when it counts

Engage customers through any channel (SMS, MMS, email, print and more). Trigger inbound or outbound campaigns based on customer action or inaction.

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Sell and solve problems faster

Simplify sales with intuitive offer and order management. Once customers are onboarded, solve issues faster with automated channels that reduce inbound calls and increase CSAT.

Increasing revenue starts with improving CX

Deliver omnichannel communications at scale.

For telecommunications companies, batch-and-blast mass communications are no longer good enough. Improving customer engagement now requires context-driven notifications that propel customers to act.
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Help your workforce help subscribers

Optimize every aspect of field service—from technician dispatch to reporting workforce metrics—with cost-saving solutions tailor-made for cable.

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Help your workforce help subscribers

Co-create with telco and techco partners

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Deliver amazing partner experiences

Easily manage hundreds or thousands of partner relationships needed to monetize 5G and B2B2X ecosystems. Seamlessly onboard, monetize and settle with everyone.

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Scale to support billions of connections

Our solutions leverage modular builds, open APIs and microservices to securely scale with your business. Deploy in the cloud or as a managed service to maximize savings.

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Maximize your partner margins

Increase profitability through prompt, accurate billing and reconciliation of incoming invoices. Protect revenue with automated quality and fraud testing solutions.

Work better with every partner

Hands-on support when you need it

Get the greatest ROI from your digital transformation with a global services team. Because we know our solutions better than anyone, we’ll get you up and running quickly. Plus, with our expertise, you’ll reduce the time and money that would be required to build, train and manage internal teams.

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Hands-on support when you need it

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  • CSG is a trusted partner of ours and their expertise and commitment to our success enabled us to go live on time. 

    Asanga Gunatillaka, Commercial Director of Consumer and Direct Business, TalkTalk

  • For nearly 20 years, CSG has worked with Inmarsat to get the most out of our billing and revenue management operations, enabling the introduction of new products and services while increasing efficiencies across our business.

    David Thornhill, Senior Vice President, Group IT, Inmarsat

  • By leveraging the power of the cloud, our teams have the underlying billing, rating, and charging capability needed to sell MVNO and IoT solutions both now and into the future.

    Joe Parker, CEO, CKH Innovations Opportunities Development

Ready to become a digital service provider?

De-risk your digital transformation with CSG. We’ve helped leading telcos realize real-world outcomes like reduced opex and improved retention.