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Wholesale & Partner Management
Streamline wholesale monetization with PRM software
Manual processes and legacy wholesale systems can’t keep up with 5G, IoT, and B2B2X deals. Unify interconnect, roaming, and digital partner management on a single SaaS platform that automates billing, settlement, and assurance end to end.
Make every partnership profitable
The days of static, one-dimensional wholesale deals are over. You need to onboard new partners quickly, support diverse business models, and settle accurately across voice, data, roaming, and digital services—without adding more systems and complexity.
CSG Wholesale & Partner Management portfolio brings interconnect, roaming, digital partners and MVNOs onto a single, SaaS platform. Automate billing, routing, and settlement, reduce revenue leakage to less than 1%, and free your teams to focus on growth instead of reconciliation and disputes.
Solutions
Grow your partnerships without limits
Ensure uncompromised service quality
Protect subscriber experiences, partner service level agreements, and wholesale margins with proactive monitoring, testing, and fraud prevention across roaming and interconnect.
Advanced fraud protection: Go beyond simply preventing fraud—block it at the source with combined active and passive testing. Protect your network from various fraud schemes, including SIM box/illegal bypass and Wangiri.
Monitor end-to-end service quality 24/7: Including KPIs such as mean opinion score (MOS), to keep wholesale and roaming services within agreed SLAs. Support faster issue identification and resolution to reduce customer impact and protect partner confidence.
Proven reliability: Benefit from peace of mind with solutions trusted by more than 200+ operators worldwide to safeguard quality and revenue.
Unlock flexibility and growth for MVNEs & MVNOs
Boost your businesses with a cloud-native monetization platform designed for rapid scalability and personalized customer experiences. Monetize any business model while ensuring seamless partner and subscriber management.
Speed up time to market: Launch new brands and services rapidly, responding to customer needs and market trends in days.
Offer flexible business models: Support diverse revenue-sharing agreements, commissions and tiered pricing models, ensuring growth that scales with your business.
Manage customer journeys: Simplify operations by managing the entire monetization lifecycle, including real-time charging and policy control across all touchpoints.
Sell complex partner offerings with ease
Take the friction out of quoting and ordering complex wholesale and B2B2X services.
Configure, price and quote multi-party, multi-site deals in a single platform, with contract terms aligned to billing and settlement.
Make real-time adjustments to pricing, discounts and bundles as deals evolve, without risking billing errors downstream.
Reduce time to value with low-code deployment approaches that minimize IT effort.
Improve billing, reconciliation and settlement accuracy
Reduce leakage, disputes, and settlement effort by automating the financial backbone of wholesale and partner operations.
Automate invoice generation, reconciliation and settlement workflows
Improve financial visibility and auditability across partner transactions
Speed dispute resolution with AI workflow case handling and clearer records
Reduce operational effort tied to manual spreadsheet-based processes
Capabilities
One portfolio for wholesale, roaming, and partner ecosystems
Interconnect & settlement
Automate settlement for voice, data, and digital services with pinpoint accuracy to reduce disputes and accelerate revenue recognition.
MVNO & MVNE enablement
Launch fast and scale faster with a cloud-native monetization platform that manages both your MVNO partners and their subscribers.
Roaming optimization
Ensure the best roaming experience, globally. Our tools actively monitor voice and data quality and fraud, dynamically adjusting to protect your margins and your reputation.
Digital partner management
Reduce complexity and time to market using a single platform to manage partner onboarding, billing, and settlement.
Monitoring and analytics
Spot discrepancies, performance issues and revenue leakage risks earlier with better operational and financial visibility.
Industries
Purpose-built for you
Specific challenges require specific tools. We’ve built yours.
Real-world results
Transformative outcomes for global leaders
<1%
revenue leakage
realized by an APAC operator with automated dispute management
35%
TCO savings
over five years for an EMEA operator using wholesale managed services
$8M
in annual savings
for a wholesale operator achieved through detecting and blocking fraudulent traffic
2.1B
CDRs processed
monthly by a leading EMEA operator
Customer stories
Where market leaders go to grow
We have reduced third-party vendors by 80% and maintained a consistently lean team despite growing by five times in less than 2 years. With CSG… we can onboard customers in 6–8 weeks instead of 9 months."
Tom GardnerDirector of Enterprise, Wholesale, and IoT Products Three Group Solutions
Tom Gardner Director of Enterprise, Wholesale, and IoT Products Three Group SolutionsAwards
Recognized for excellence
Business Intelligence Group Winner for Artificial Intelligence Excellence Award, 2026
CSG Xponent's Artificial Intelligence Excellence Award recognizes our cutting-edge AI capabilities in customer experience and engagement.
Gartner® Leader in Magic Quadrant for Customer Journey Analytics & Orchestration, 2026
CSG Xponent's Leader position in Gartner's Magic Quadrant validates our excellence in customer journey analytics and orchestration.
MGI Leader for MGI: Agile Billing, 2025
CSG Ascendon's Leader designation in MGI's Agile Billing evaluation validates our industry-leading billing and monetization capabilities.
Ready to enhance your partnerships?
Learn how CSG’s industry-leading wholesale & partner management solutions can help you streamline operations, grow your partnerships and increase your bottom line.