Gain new subscribers and build on existing relationships.
With CSG Ascendon, you can personalize your customer experience with relevant offers, payment choice and self-serve options on their terms, giving them endless reasons to stay for the long haul.
Develop, launch and sell…more.
Get personalized offers in front of customers
Recommend, publish, and sell content through a customizable digital storefront. Allow every user to manage devices, payments and entitlements.
Increase acquisition, reduce churn
Attract new customers with promotions, merchandising, bundle discounts and more. Reward loyal customers with relevant offers based on behavioral data, including history, habits and preferences.
Learn and launch products fast, and sell even faster
Launch Ascendon in months—and roll out new services in days—with a highly scalable SaaS platform built on Amazon Web Services.
THE EVOLUTION OF DIGITAL SUBSCRIPTION SERVICES
An intelligent platform to bring it all together.
Give customers everything they want in one place
- Bundle digital and traditional services (e.g., broadband and streaming video)
- Match your digital storefront with your brand's personality through theme, branding and metadata widgets
- Sell services à la carte or in packages (hard bundle, soft bundle, pick list)
- Set up multiple subscription frequencies (day passes, monthly charges)
- Localize offer currency and taxation based on a customer’s location
Offer digital subscriptions—and so much more
- Manage every part of the buying journey, from trial subscriptions to renewals to cancellations
- Process payments on any channel, including credit or debit cards, loyalty programs, gift cards or third-party digital wallet offerings
- Facilitate subscription and one-time charge pricing models
- Provide discounts and coupon codes to reward subscriber loyalty
Everything you need for digital offers
Identity management
Authenticate and register subscribers from within your site or platform with native integrations, and enable enterprise ID management with federated identity.
Product catalog
Manage one-time or recurring products with Ascendon’s product catalog, and build product and pricing rules to drive maximum acquisition and upsell.
Subscription management
Support the ordering and automatic renewal of recurring subscriptions. Sweeten the deal for customers with discounting, coupons, cascading pricing and more.
Revenue management
Support any monetization model (prepaid, subscription, usage, etc.) through any payment method (credit card, carrier billing, vouchers).
Order management
Orchestrate the complexity of traditional service fulfillment to next-generation digital service enablement with configuration-based order management.
e-Wallet
Support popular payment methods like credit and debit cards, PayPal, physical/digital gift cards, loyalty points, Apple Pay, Google Pay and direct carrier billing.
Charge calculation
Bill and charge customers in real time (prepaid) or through invoices (postpaid). Rate and apply usage charges based on pre-set charging rules.
Payment processing
Accept global payments with pre-integrations into the world’s most expansive payment gateways and payment processors.
Reporting
Get a real-time view of customer, product, sales and transaction data through a reporting portal. Design dashboards within Ascendon or extract the data into your own analytics suite.
Go beyond simple subscriptions.
Engage with customers on their terms
- Let customers access services how they want (web, mobile, connected TV and more)
- Reduce subscription friction points like manual payments with securely stored payment options
- Get a 360-degree view of customers through accurate, real-time reports and dashboards
- Integrate Ascendon into existing web and platform experiences (e.g., subscriber management and log-ins)
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CSG is a trusted partner of ours and their expertise and commitment to our success enabled us to go live on time.
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Working with CSG…enables us to provide our customers with an unmatched personalized experience that aligns with this new age of converged connectivity.
Launch fast, fail fast, scale fast
- Launch Ascendon in as little as 12 weeks, and roll out new services in days
- Support new use cases with comprehensive charging models (one-time, subscription, usage-based)
- Diversify lines of business to offset flat revenues in other departments
- Stand up Ascendon as an adjunct billing system to minimize operational disruption
Get the most out of cloud services and scale
- Automate order fulfillment, self-service and more with pre-built workflows
- Integrate with the platforms you use every day with 350+ APIs
- Deploy some or all Ascendon modules to maximize your ROI
- Scale up and down on demand (and especially during peak times) with the scalability and reliability of cloud and microservices
- Always be online when it counts with managed infrastructure and active/active architecture
