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Customer Experience

Drive customer loyalty with every interaction

Customers’ experiences with your brand will all be connected through omnichannel engagement. Data-driven. Perfected. And you won’t even have to juggle dozens of solutions.

Knowing the customer is just the beginning

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Go beyond customer journey mapping

Show customers you “get” them by predicting—then satisfying—their needs in real time, with interactions ranging from digital notifications to AI-powered support.

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Create customer journeys that drive value

What’s better than orchestrating frictionless customer journeys? Doing it quickly—using proven, prebuilt journeys for faster ROI.
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Harmonize your engagement channels

Minimize frustration with digital channels that pick up where customers left off on another. Strengthen brand consistency by designing and delivering digital and print communications in tandem.

CSG Xponent

Wow customers and win their loyalty with personalized experiences you deliver at the right moment. All you need is one platform.
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  • Connect your existing data and customer engagement solutions to unmatched personalization and performance
  • Gain actionable insights in real time and use them to fine-tune customer interactions
  • Understand and manage the entire customer lifecycle
  • Launch fast using a library of proven, prebuilt journeys and integrations

Communication Design & Delivery

Craft and send personalized messaging to customers however they prefer to receive it—digital or print—leveraging industry-leading tools, facilities and expertise.
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  • Design and personalize billing statements and other digital and print communications for increased engagement
  • Deliver consistent communications across multiple channels
  • View real-time reporting to understand customers’ communication preferences and optimize strategies
  • Simplify document archival and retrieval, both short and long term

CSG Experiences Practice

You don’t have to overcome CX challenges on your own. Our experience experts help guide your next moves for winning customers and lowering costs. 
Learn how they help
  • Apply a voice-of-the-customer focus for informed decision-making
  • Uncover new insights through research and expertise
  • Craft solutions and UIs for better experiences
  • Build architectures that keep you adaptable

CSG Named a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2022

Learn the latest trends in customer journey orchestration (CJO)—and why CSG was named a Leader among the most significant CJO providers.
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Why CSG

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Understand the why behind customer behaviors

How do you know what’s truly driving customers to buy or bail from your brand? Context. And CSG solutions help you see all customer interactions so you can understand it.

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Skip the rip-and-replace

Xponent connects to existing customer engagement systems and enhances their functions with sharpened intelligence, cross-channel connections and real-time responses.

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Master the entire customer lifecycle

Personalize interactions at every step of the customer’s journey—from acquisition to care to retention—with one platform.

A proven customer engagement leader

Leader, Forrester WaveTM: Journey Orchestration Platforms, Q2 2020, Q2 2022
Leader, SPARK Matrix™: Customer Communication Management (CCM), 2022
Leader, SPARK Matrix™: Customer Data Platform (CDP), 2022
Marketing Digital Innovation Award, Ventana Research, 2022

CX leadership is within your grasp

No more settling. It’s time for customer engagement solutions that achieve real results and fast ROI.

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