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        • Our Solutions:

          Achieve your business goals with our comprehensive solution portfolio.

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        • icon-customer-communicationsCustomer Communications & Operations – Communicate with customers on their channel of choice.
        • icon-network-solutionsNetwork Solutions – Handle 5G data at scale.
        • icon-revenue-managementBilling, Revenue Management & Monetization – Go from a telco leader to a digital leader.
        • icon-configureConfigure, Price, Quote – Spend less time hardcoding and more time closing.
        • icon-customer-experienceCustomer Experience – Drive customer loyalty with every interaction.
        • icon-payment-merchantPayment & Merchant Services – Getting paid should always be the easy part.
        • icon-wholesaleWholesale & Partner Management – Streamline every part of the partner journey.
      • 2025 State of the Customer Experience eBook mock up on white background
        The State of the Customer Experience Report 2025

        In our annual report analyzing trends in customer experiences, we dive into the biggest challenges CX programs face and offer well-researched strategies for how to overcome them.

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        • Our Platforms:

          Leverage industry-leading technology to solve your business problems.

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        • icon-csg-ascendonCSG Ascendon – Cloud-native SaaS platform that gets you to market faster.
        • icon-csg-forteCSG Forte – A scalable payments platform that streamlines the end-to-end payment journey.
        • icon-csg-acpCSG ACP – Market-leading platform for broadband, cable, and satellite providers.
        • icon-csg-encompassCSG Encompass – Scalable revenue management for any business model.
        • icon-csg-xponentCSG Xponent – A real-time CX platform for personalized engagement.
      • Happy African female checking her billing statement
        Estimate your ROI with CSG Bill Explainer

        Simplify the customer billing experience and earn customers’ trust, loyalty, and referrals with CSG Bill Explainer.

        Estimate your ROI
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        • Our Industries:

          A wide variety of industries partner with CSG to succeed.

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        • icon-telecommunicationsTelecommunications – Connect customers to what they care about.
        • icon-retailRetail – Create the ultimate buying experience.
        • icon-healthcareHealthcare – Engage patients when it matters most.
        • icon-insuranceInsurance – Simplify insurance interactions every step of the way.
        • icon-tolling-smart-mobilityTolling & Smart Mobility – Improve revenue collection by turning anonymous drivers into customers.
        • icon-financial-servicesFinancial Services – Be there for customers at every stage of their financial journeys.
        • icon-governmentGovernment – Experiences that transcend citizens’ expectations.
        • icon-utilitiesUtilities – Simplify utility management for both you and your customers.
      • CSG Recognized as a Leader in Frost & Sullivan’s 2023 5G Revenue Management & Monetization Radar

        The Frost Radar for Global 5G Revenue Management and Monetization, 2023 examines how CSPs can fully capitalize on their 5G investments.

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  • icon-why-csgWhy CSG
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        • Why Choose CSG:

          Partner with CSG to solve your biggest business challenges.

        • icon-our-customersOur Customers – We deliver real business outcomes.
        • icon-about-csgAbout CSG – Working hard to make your life easier.
        • icon-partnersPartners – Together, we can help simplify our customers’ most complex problems.
        • icon-global-impactGlobal Impact – Making a difference from the inside out.
        • icon-our-leadershipOur Leadership – Bringing decades of experience in monetization and customer engagement.
        • icon-awardsAwards & Recognition – Celebrating our achievements and industry acclaim.
        • icon-trust-centerTrust Center – Keeping our customers’ data secure.
        • icon-industriesIndustry Associations – Supporting great organizations globally.
          Working alongside industry innovators
      • man on couch looking at phone
        2023 Gartner® Magic Quadrant™️ for CPQ

        Get expert insights into the CPQ landscape and learn why Gartner has recognized CSG as a Niche Player.

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        • Resources:

          Explore these resources to help guide your journey.

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        • icon-all-resourcesResource Center – All the resources you need to succeed.
        • icon-customer-storiesCustomer Stories – See how we help our clients achieve greatness.
        • icon-contact-usContact Us – Get in touch with us today.
        • icon-newsNews & Insights – Discover CSG blogs, media coverage and press releases.
        • icon-upcoming-eventsUpcoming Events – Explore our upcoming events.
      • CSG Named a Leader in The Forrester Wave™️ for Customer Journey Orchestration

        Discover expert insights into the CJO landscape and understand why CSG has been recognized as a Leader among the most influential platforms.

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  • Create Consistent, Compliant and Scalable Letter Communications

    June 10, 2025

    Transform your customer communications with CSG Communication Studio Letters —where self-service, real-time updates and personalization come together to enhance customer and employee experience.

  • CSG Xponent Profiling

    June 3, 2025

    Learn how to build real-time, customer profiles that let you deliver the most finely personalized experiences. Download the datasheet on CSG Xponent Profiling.

  • Don’t Just Inform — Engage Customers With Every Update

    June 2, 2025

    Effective communication about appointments and service status is essential. Without it, customers become frustrated, miss appointments, and are more likely to leave.

  • Invoice Errors Damage Customer Trust

    May 30, 2025

    Boost tolling efficiency with 100% invoice accuracy, fewer disputes, and streamlined billing. Discover our New Tolling Feature for seamless operations.

  • CSG Solutions for Service Updates & Issue Resolution

    May 29, 2025

    How do you keep customers informed—and satisfied—as they’re getting an issue resolved? Learn about CSG’s solutions for service updates and issue resolution.

  • Smarter Self-Service: Leveraging Technology for Effortless Customer Care

    May 28, 2025

    In just 15 minutes, you’ll gain insights on how leading brands are reimagining broken self-service experiences through AI-powered resolutions, journey redesign and actionable insights that drive measurable business impact.

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CSG®, Ascendon®, CIT® and Forte® are registered trademarks of CSG Systems, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved.