Revenue Management & Monetization
Streamline Cable Billing to Cut Costs And Churn
Embrace the power of modern cable billing software that enables you to boost operational efficiency, reduce costs and maximize revenue. Transform your process today and see immediate results with our cable billing solution.
What is a cable billing system?
A cable billing system is a software application that enables operators to manage customer billing, invoicing, payments and related financial processes efficiently and accurately. It automates tasks, improves operational efficiency and streamlines customer interactions. Cable billing systems help with:
Customer management and care
This includes creating and managing customer accounts, tracking customer interactions, providing offer recommendations and managing orders.
Billing processing
This includes automating the billing process, calculating customer charges and processing payments.
Reporting and analytics
This involves providing cable companies with reports on their customer usage, billing performance and other key metrics.
CSG’s market-leading cable billing system: ACP
CSG Advanced Convergent Platform (ACP) is the market leading solution for billing, customer care and business optimization. Designed as a holistic and modular solution that improves the customer and employee experience and your revenues, ACP enables providers to manage the entire billing ecosystem, from revenue management to customer care and payment processing.
What does a cable billing system do?
Customer onboarding and provisioning
Efficiently manage customer onboarding processes, including account creation, service activation, and equipment provisioning.
Customer interaction tracking
Track and manage customer interactions across various channels, such as phone, email, and online chat, to provide a consistent and personalized experience.
Service change management
Seamlessly handle customer requests for service changes, such as adding or removing channels, upgrading internet plans, or relocating services.
Automated billing and invoicing
Accurately generate invoices based on customer usage and subscription plans, ensuring timely and correct billing.
Payment processing and reconciliation
Facilitate secure and efficient payment processing, including electronic payments, credit card processing, and automated reconciliation.
Revenue and billing performance analytics
Analyze revenue trends, identify billing discrepancies, and optimize pricing strategies.
Benefits for cable providers
Cable billing systems help providers by:
- Improving efficiency and accuracy in their billing processes.
- Reducing costs associated with billing and customer service.
- Offering insights into customer usage patterns and operational trends.
Features of effective cable billing systems
Cable billing systems should:
- Automate as many of the tasks involved in the billing process as possible.
- Be flexible enough to accommodate the needs of different cable companies, regardless of their size or business lines.
- Be scalable to meet growing cable companies’ needs.
- Integrate with other cable company systems, such as customer relationship management (CRM) and accounting platforms.
Why partner with CSG for cable billing solutions?
By choosing ACP for your cable billing solutions, you’re not only streamlining your operations but also positioning your business for sustained growth and success in a competitive market. ACP offers a comprehensive software platform built specifically for cable billing operations—helping you simplify workflows, improve accuracy, and enhance customer satisfaction. Use it to strengthen your business outcomes by:
Increasing revenue with best-offer recommendations
Help agents and customers build the best bundles that drive sales and customer satisfaction. ACP’s built-in analytics enable providers to identify optimal offers, ensuring customer interactions are conversion-focused.
Retaining and managing customers
Track customer interactions and provide agents with essential information to support issue resolution. With detailed customer profiles and usage analytics, agents can tailor their support to individual needs, improving retention and loyalty.
Optimizing operational efficiency
Automate billing functions to minimize manual errors and accelerate the billing cycle. This efficiency translates to faster payment processing and fewer disputes, allowing you to focus resources on revenue-generating activities.
Making smarter business decisions with reporting
Review data insights with real-time data streaming. ACP equips your team with the information needed to make informed business decisions that drive success.
Improving time to payment
Facilitate easier payment processing for customers through multiple channels, enhancing their experience and speeding up cash flow.
Relying on proven scalability
ACP’s scalable architecture grows with your business, adapting to increasing transaction volumes without compromising service quality.
Migrate to CSG ACP today
There’s a cost to doing nothing. Migrate your cable billing system today with less risk and more business results. Learn more about the features and benefits of BSS solutions for cable providers with CSG ACP by talking to our experts today.