Customer Communications & Operations

Reduce Cost and Errors With Statement Printing Services

CSG offers industry-leading tools and services for printed statements and other printed communications, helping your business meet customer preferences and drive engagement. With a focus on accuracy, security and efficiency, our print and mail solutions are designed to support your business goals and enhance customer satisfaction.

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Statement printing and mailing services

Even with electronic billing becoming the norm, many consumers still prefer printed bills. This presents a unique opportunity for your company to connect with customers on a personal level. Our comprehensive solutions ensure that your printing and mailing processes are seamless, accurate and timely—driving customer understanding and action. With CSG, you can enhance your overall customer experience, increasing loyalty and trust.

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Benefits of CSG print and mail solutions

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Security and compliance

Our printing service follows protocols and processes that protect customer information. We have security methods in place to protect both the physical space and customer data.

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Accuracy check

We have accuracy mechanisms that ensure each person receives the bill or statement meant for them.

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Dynamic printing

Dynamic printing allows us to customize each statement so customers can receive offers and messages that are relevant to them.

CSG is one of the top 10 first-class mailers with the United States Postal Service (USPS), offering 99.97% production accuracy.

What to look for in a check printing and mailing service

When choosing a service for statement printing and mailing, keep an eye out for the following:

Bill design services

Bill design and composition services help you craft bills and statements personalized to each customer. Ideally, you’ll work with a platform that lets you use the same bill across channels.

USPS partnerships

You want to work with a company that knows its way around the USPS and is experienced in sending high mail volumes.

Industry experience

The vendor you work with should have enough industry knowledge and experience to benefit your operations.

Accuracy

Ideally, the printing service will have established protocols that ensure statement accuracy and minimize the risk of mis-mailings.

Scalability and flexibility

The vendor should be equipped to handle large volumes of printing and mailing requirements. They have the capacity to scale up or down based on your needs, which can be particularly useful during peak periods or when demand fluctuates.

Operational efficiency

An operationally efficient print and mail vendor can help organizations save costs. They can offer competitive pricing, bulk printing discounts and efficient mail handling processes, which can result in significant cost savings compared to in-house printing and mailing operations.

Business continuity and disaster recovery

Disasters, whether natural or human-made, can disrupt normal business operations, including printing and mailing processes. By partnering with a print and mail vendor that has a robust disaster recovery plan, you can ensure that your printing and mailing needs can be met even in the event of a disaster. This guarantees your communications can remain uninterrupted, safeguarding your relationship with customers.

Why choose CSG for statement mailing services?

CSG helps you master the art of omnichannel communication, which includes producing physical statements to send to customers. Our platform works whether you want to communicate with people by email, website, text or traditional mail.

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  • Design statements and communications that drive customer action.
  • Deliver communications on-time, no matter the channel.
  • Determine which communication methods your customers prefer.

A proven customer engagement leader

Leader, Forrester WaveTM: Journey Orchestration Platforms, Q2 2020, Q2 2022, Q2 2024
Leader, SPARK Matrix<sup>™</sup>: Customer Communication Management (CCM), 2022
Leader, SPARK Matrix<sup>™</sup>: Customer Data Platform (CDP), 2022
Marketing Digital Innovation Award, Ventana Research, 2022

CSG mails more than 80 billion documents a year, reaching more than 50% of U.S. households.

Take the next step with CSG

Are you ready to transform your customer communications strategy? Fill out the form below to discover how our print and mail solutions can elevate your business operations. Experience the CSG difference—a partner committed to accuracy, security and exceptional customer satisfaction. Let us help you drive engagement and achieve your business goals. Together, we can turn your customer communications into a powerful growth tool.

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