It Works. Here’s the Proof.
Brands have achieved these results with our solutions that use AI:
faster billing issue resolution
fewer agent transfers from intelligent call routing
in annual savings from smarter self-service
drop in inbound contact from proactive engagement
Where CSG’s AI Helps
It learns from what customers actually do—not what we assume they will
It flags broken experiences and shows how to fix them fast
It automates workflows to reduce costs, errors and headaches
It personalizes experiences in real time, at scale, across any channel or system
Three Rules We Live By
We start with real problems and build toward solving them. That’s our blueprint, and AI is a tool. And as we use it, we adhere to these three principles.
Improve the user’s day
Improve the user’s day
If it doesn’t make a customer or employee experience easier, faster or more relevant, it’s not worth doing.
AI is only as smart as the data you give it
AI is only as smart as the data you give it
We start where others stop—synthesizing to billing, service and transactional data that hold real customer context, not just the surface-level signals from CRM or web tools.
Tie everything to outcomes
Tie everything to outcomes
AI is an investment that demands results: higher conversion, lower cost, better retention.
Frequently Asked Questions
Let’s Use AI Where It Matters Most
Ready to solve real problems with AI that actually works? Let’s talk.