CSG Bill Explainer

Traditional Chatbot Conversational AI Chatbot GenAI Focus Rule-based conversation:– Answer FAQs – Follow scripted flows  Context-aware interaction: – Understand intent – Respond naturally  Creating new content:– Text– Images– Audio– Code Underlying Technology – User-selected options – Simple text  – Machine learning – Natural language processing (NLP)  – Large language models (LLMs) – NLP – Deep learning  Input – User-selected options – Simple text …