Customer Experience
-
Read more: Cutting Through the Hype, Improving Banking Customer Experience: Insights From the Gartner Hype Cycle About Customer Journey AnalyticsIn banking customer experience management, which tech is delivering on the hype? See our rundown of the Gartner Hype Cycle in Customer Experience in Banking 2025.
-
Read more: What Is the Difference Between a Chatbot and Generative AI?Traditional Chatbot Conversational AI Chatbot GenAI Focus Rule-based conversation:– Answer FAQs – Follow scripted flows Context-aware interaction: – Understand intent – Respond naturally Creating new content:– Text– Images– Audio– Code Underlying Technology – User-selected options – Simple text – Machine learning – Natural language processing (NLP) – Large language models (LLMs) – NLP – Deep learning Input – User-selected options – Simple text …
