Customer Journey Orchestration
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Read more: Why You Should Invest in Preemptive Customer ServiceThe best way to understand preemptive customer service is to compare it to the other levels: reactive (or traditional) customer service and proactive customer service.
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Read more: What Is Experience Orchestration?Focus Key Elements When to Use It Experience Orchestration Creating a cohesive and personalized customer experience across all touchpoints – Connected customer data– Touchpoint management– Personalized communication– Feedback loops To prioritize customer satisfaction and create Journey Orchestration Mapping and managing journeys throughout the entire customer lifecycle, from initial awareness to post-purchase loyalty – Customer journey…
