Tech & Industry Trends
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Read more: Here’s What Telco Industry Experts Had to Say About AI at MWC 2025The telco industry is reaching a pivotal juncture. Those who decide on a pragmatic course of action and commit to it will pull ahead, while organizations that fail to incorporate AI will be left to reverse-engineer their competitors’ successes.
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Read more: Why You Should Invest in Preemptive Customer ServiceThe best way to understand preemptive customer service is to compare it to the other levels: reactive (or traditional) customer service and proactive customer service.
