Media Coverage

In this episode, Amanda Razani speaks with Chad Dunavant, EVP and chief product and strategy officer of CSG, about how business leaders can use pragmatic AI applications to streamline processes, enhance customer experience and provide proof of the value they bring.

Amid shrinking risk tolerance and increased revenue pressure, leaders expect investments to drive changes and pay off quickly. At the same time, the hype around AI is dying down, making way for more pragmatic conversations around the return on AI investments.

Katie Costanzo, President of Customer Experience at CSG, offers three critical insights that paint a vivid picture of where the industry is heading—and the challenges that lie ahead.

Payment integration is a powerful way to improve the user experience on any software platform by offering benefits that extend far beyond simple transaction processing. However, many business owners may hesitate to hand over such a critical function to an outside party.

Communication service providers (CSPs) know that keeping pace with changing technology is not just a trend to improve internal efficiency or cut costs; it is foundational to their most basic value proposition.

David Johnson, Senior Vice President, Chief Compliance Officer, and Chief Diversity Officer at CSG, embodies the power of leadership that fosters belonging, drives ethical practices, and empowers people to be their best selves.