Media Coverage

In today’s relentless digital landscape, standing still means falling behind. Providers must anticipate and exceed their customers’ rapidly evolving expectations with success hinged on a relentless focus on customer value, strategic adoption of advanced technologies, and an unwavering commitment to innovation.

Revenue in the global communication services market is expected to reach $1.5T by the end of this year, and Asia’s slice of the pie is projected to surpass $550B before the decade comes to a close. With so much on the line, communications service providers (CSPs) who gain even an inch on competitors may see…

In-home entertainment is coming full circle. The recent spate of mergers, bundles and strategic partnerships between streamers represents a return to form for in-home entertainment, balancing the anywhere-anytime access offered by streaming with the easy-to-navigate customer experience (CX) of traditional cable.

CSG Systems Vice President, John Rea, joined Nicole Petallides to talk about the company’s second-quarter earnings and recent acquisitions. One industry challenge CSG Systems is looking to solve: customer experience.

Lyse is one of Norway’s biggest energy and telecommunication companies, which is focused on innovating new solutions for the customer experience. In order to build a more effortless experience for a new generation of customers, Lyse selected CSG®’s cloud-native, software-as-a-service (SaaS) platforms to update its mobile consumer business.

Chad Dunavant, Executive Vice President and Chief Product & Strategy Officer at CSG, explains the nuances operators must navigate as they evolve their services and network businesses, and the role for AI.