Media Coverage

Liberty Puerto Rico and CSG have extended their partnership for six years with a shared mission to elevate customer experience across the telecoms sector.

In the latest FF Virtual Arena, Richard Ullenius, VP of Banking and Financial Services at CSG, about what “banking without boundaries” really looks like for incumbent banks and financial institutions.

For decades, government payments have carried a reputation for being slow and fragmented — a maze of legacy systems, paper checks and manual reconciliation. That image is starting to change.

The era of the “corporate megaphone” is dead. For decades, traditional public relations relied on a centralized command center: a small group of executives crafting sanitized messages to be broadcast from the top down.

2025 goes out with an increasingly nasty smell around AI. First, there’s the ongoing risk of a bubble and crash among the major providers.

As a CX practitioner, the need to know how technology and business trends are changing is paramount to crafting an effective strategy to guide your work.