With CSG as the backbone of Shentel’s operating support systems, the company has unified its operations to become a nimbler organization that can delight its customers by meeting them at the right time, on the right channels, via the right device.
Shenandoah Telecommunications Company (Shentel) teamed with CSG to deploy its cloud-based Field Service Management platform, aiming to streamline operations and reap cost efficiencies as it aggressively expands its fiber and fixed wireless access footprints.
After a yearslong partnership, CSG and Kitewheel will consolidate.
Working to build customer experience solutions for enterprise customers, CSG and Kitewheel are combining their powers with a new acquisition.
CSG has announced its second acquisition of 2021 – customer journey management platform vendor Kitewheel.
Customer engagement and payments specialist CSG accelerated a move to expand its customer base beyond service providers, acquiring analytics provider Kitewheel for an undisclosed sum.