Media Coverage

If you aren’t currently exploring conversational AI (CAI) for your contact center operations, there is a good chance that you will be soon.

Conversational AI has been a goal of carriers for several years but chatbots, dumb-bots and IVR systems have provided only artificial experiences without the intelligence.

As local- and state-level government entities continue to run, it’s not business as usual for the public sector — particularly in the way these entities make and receive payments.

As the pay TV business moves through its latest evolution, the product emphasis is primarily on speed and choice.

CSG has signed new managed services contract with Freedom Mobile, a division of Shaw Communications, to provide business and IT operations managed services.

CSG today introduced Ascendon Communications, the industry’s first software-as-a-service (SaaS)-delivered, cloud-based business support systems (BSS) solution.