Press Releases

Analysis shows that customer experience programs are under newfound pressure to deliver clear action and measurable outcomes CSG® (NASDAQ: CSGS) today released its 2025 State of the Customer Experience Report , which identifies four winning strategies for brands to begin tangibly improving their customer experience (CX) and earn customer loyalty. CSG’s insights show that successful…

Reported Record Quarterly Revenue of $317 Million in Q4 2024, up 7% YoY Achieved or Exceeded All Profitability and Cash Flow Guidance Targets in 2024 2024 Operating Cash Flow of $136 Million; $113 Million of Non-GAAP Adjusted Free Cash Flow, up 9% YoY Dividend Payout Increased 7% in 2025; Marks 12th Consecutive Year of Increased…

Board of Directors approves a 7% Increase in its quarterly dividend; company approves Q1 2025 dividend CSG® (NASDAQ: CSGS) today announced that its Board of Directors approved a 7% increase in the Company’s quarterly cash dividend payment. The new quarterly payment amount has been increased to $0.32 per share of common stock to be paid…

Collaboration delivers greater agility, operational efficiency and speed to market, driving customer satisfaction and loyalty In a fiercely competitive market, communications service providers (CSPs) must be nimbler than ever to earn customer loyalty. As part of its digital transformation strategy, Gamma Communications plc (“Gamma”), a leading technology-based provider of communication services across Europe, chose CSG®…

Earns recognition for “Best Gateway Uptime” and “Lowest Minute Outage” in North America TSG ( The Strawhecker Group ) recognized CSG Forte , a leader in complete and customizable digital payments, as the payment gateway provider with the “Best Gateway Uptime” and “Lowest Minute Outage” in North America. TSG’s always-on Global Experience Monitoring platform benchmarks…

On Jan. 21, 2025, CSG learned that an external party gained unauthorized access to a single provider’s data residing on a CSG platform. We have no evidence that CSG’s technologies and systems were compromised or that CSG was the cause of the unexpected access to the data. CSG provided immediate containment and is actively supporting…