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A Partnership That Delivers

For more than a decade, CSG has powered consistent, reliable communications for NRC Health customers, helping every interaction land the right way.

Happy nurse helps elderly patient with phone
Two experienced colleagues, meeting a new employee in the office

Our Partnership Story

NRC and CSG are aligned on a simple idea: every patient should be treated like a person, not a number.

Together, we help healthcare organizations listen better and respond in ways that feel relevant and timely. NRC brings the insight. CSG makes sure it reaches the right person, at the right moment, in the right way.

We power the delivery of patient surveys and outreach behind the scenes, so every interaction is accurate, secure, and dependable.

The result is straightforward. Patients feel heard. Providers get better feedback. And the experience keeps improving over time.

Scale You Can Count On

Since 2021, NRC has delivered over 500 million patient messages on behalf of your customers through CSG’s real-time outbound calling program, capturing critical feedback and insights that help you continuously improve patient experience and engagement.

CSG powers this with 99.99%+ uptime, ensuring your customers receive timely, reliable information without disruption.

Expertise That Works For You

CSG works alongside your team to keep your communication programs running smoothly. We stay on top of carrier updates, regulatory changes, and platform shifts, so your messages keep reaching customers without disruption.

Outcomes That Matter to NRC

We’ve helped deliver meaningful operational and financial gains:

  • Helped capture feedback from over 8.1 million patients
  • Reduced average call volume by 4%
  • A member experience that makes sense→ Value you can’t put a number on

Built for Healthcare, Flexible for Your Priorities

We adapt to your business: your volume, your systems, your teams, your timelines. Whether the need is stability, channel support, risk reduction or operational lift, CSG is dedicated to one thing above all: make sure your brand communicates clearly and confidently—at massive scale. 

We keep NRC’s mission-critical communications stable and compliant 

We catch issues before they create risk, failures or cost 

We improve your outcomes—not just deliver messages

Why Do Your Teams Choose CSG Every Day?

Faster ROI From Tools You Already Own 

We don’t ask you to rip and replace. Instead, we make your systems smarter and more connected—so you see value in weeks, not months. 

A Partner, Not Just a Platform

Backed by decades of expertise, we bring hands-on support to ensure every initiative delivers measurable impact—from better patient engagement to stronger business outcomes. 

Proven in Complex, Regulated Industries

From healthcare to financial services, leading organizations trust CSG to power secure, compliant, real-time engagement at scale.  

Let’s continue building communication programs that make life easier for NRC customers and colleagues.

We’re proud to be your partner and excited for what comes next.