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        • Our Solutions:

          Achieve your business goals with our comprehensive solution portfolio.

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        • icon-customer-communicationsCustomer Communications & Operations – Communicate with customers on their channel of choice.
        • icon-network-solutionsNetwork Solutions – Handle 5G data at scale.
        • icon-revenue-managementBilling, Revenue Management & Monetization – Go from a telco leader to a digital leader.
        • icon-configureConfigure, Price, Quote – Spend less time hardcoding and more time closing.
        • icon-customer-experienceCustomer Experience – Drive customer loyalty with every interaction.
        • icon-payment-merchantPayment & Merchant Services – Getting paid should always be the easy part.
        • icon-wholesaleWholesale & Partner Management – Streamline every part of the partner journey.
      • The State of the Customer Experience Report 2026

        In our annual report analyzing trends in customer experiences, we uncover how leading brands cut through the chaos to earn trust and drive growth.

        Read full report
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        • Our Platforms:

          Leverage industry-leading technology to solve your business problems.

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        • icon-csg-ascendonCSG Ascendon – Cloud-native SaaS platform that gets you to market faster.
        • icon-csg-forteCSG Forte – A scalable payments platform that streamlines the end-to-end payment journey.
        • icon-csg-acpCSG ACP – Market-leading platform for broadband, cable, and satellite providers.
        • icon-wholesaleCSG Field Service Management – Powers smarter field service and exceptional customer experiences.
        • icon-csg-encompassCSG Encompass – Scalable revenue management for any business model.
        • icon-csg-xponentCSG Xponent – A real-time CX platform for personalized engagement.
        • icon-configureCSG Quote & Order – A market-leading CPQ solution designed for complex enterprises.
      • Two colleagues collaborating at computer
        Are you trying to guess your way to great CX?

        Discover how CSG Xponent Analytics transforms complex customer data into clear, actionable dashboards that empower your team to make confident decisions.

        See how
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        • Our Industries:

          A wide variety of industries partner with CSG to succeed.

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        • icon-telecommunicationsTelecommunications – Connect customers to what they care about.
        • icon-retailRetail – Create the ultimate buying experience.
        • icon-healthcareHealthcare – Engage patients when it matters most.
        • icon-insuranceInsurance – Simplify insurance interactions every step of the way.
        • icon-tolling-smart-mobilityTolling & Smart Mobility – Improve revenue collection by turning anonymous drivers into customers.
        • icon-financial-servicesFinancial Services – Be there for customers at every stage of their financial journeys.
        • icon-governmentGovernment – Experiences that transcend citizens’ expectations.
        • icon-utilitiesUtilities – Simplify utility management for both you and your customers.
      • cheerful dark skinned woman sincerely smiling while texting
        The 2026 Simplification Playbook: Your Guide to Reducing Complexity with Confidence

        This playbook lays out five decisive moves every operator can take right now to start cutting structural complexity, achieving profitable B2B growth, and building AI capabilities that actually deliver value rather than cost.

        Read full report
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  • icon-why-csgWhy CSG
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        • Why Choose CSG:

          Partner with CSG to solve your biggest business challenges.

        • icon-our-customersOur Customers – We deliver real business outcomes.
        • icon-about-csgAbout CSG – Working hard to make your life easier.
        • icon-partnersPartners – Together, we can help simplify our customers’ most complex problems.
        • icon-industriesIndustry Associations – Supporting great organizations globally.
          Working alongside industry innovators
        • icon-our-leadershipOur Leadership – Bringing decades of experience in monetization and customer engagement.
        • icon-awardsAwards & Recognition – Celebrating our achievements and industry acclaim.
        • icon-global-impactGlobal Impact – Making a difference from the inside out.
      • CSG’s Approach to AI

        Tired of AI as a buzzword? So are we. That’s why we built AI to solve real problems.

        Learn how we do it
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        • Resources:

          Explore these resources to help guide your journey.

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        • icon-all-resourcesResource Center – All the resources you need to succeed.
        • icon-customer-storiesCustomer Stories – See how we help our clients achieve greatness.
        • icon-upcoming-eventsUpcoming Events – Explore our upcoming events.
        • icon-newsNews & Insights – Discover CSG blogs, media coverage and press releases.
        • icon-trust-centerTrust Center – Learn more about CSG’s security, compliance, and privacy practices.
        • icon-contact-usContact Us – Get in touch with us today.
      • CSG named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Journey Analytics and Orchestration

        Access the full 2026 Gartner® Magic Quadrant™ for Customer Journey Analytics and Orchestration report.

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  • Tech Talk with CSG: Exploring Key CSP Market Opportunities to Unlock Growth

    April 23, 2025

    Join this exclusive Tech Talk with CSG for a fireside chat with 5G expert Neel Dayal. Explore key insights into the future of telecommunications.

  • Nexphone Leverages EaaS Powered by NetLync to Provide Their Customers With Seamless eSIM Transfers

    April 23, 2025

    EaaS simplifies device setup, eSIM transfers & provisioning—cutting costs and boosting CX with fast, scalable API integration.

  • The Prove-It Era of Customer Engagement

    April 22, 2025

    In the Prove-It Era, businesses need more than CX buzzwords—they need measurable impact, clear ROI, and strategies that directly drive business outcomes.

  • Tech Talk with CSG: Embracing the Shift to NetCos & ServCos

    April 17, 2025

    Explore the shift to NetCos & ServCos in telecom to boost agility, innovation & growth. Watch the expert-led webinar on demand now.

  • Tech Talk with CSG: Revolutionizing Telecom with CPQ for CSPs

    April 15, 2025

    Discover how CPQ helps CSPs streamline sales, optimize pricing, and drive growth—watch the on-demand webinar now.

  • AI in the Telecom Customer Experience: Five Insights From Consumers

    April 11, 2025

    How do telco customers feel about AI-driven customer support? A CSG survey reveals consumer preferences for AI in telecom customer experience.

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CSG®, Ascendon®, CIT® and Forte® are registered trademarks of CSG Systems, Inc. All third-party trademarks, service marks, and/or product names which are referenced in this document are the property of their respective owners, and all rights therein are reserved.