5 Billing Statement Sins that Could Be Damaging Your Customer Experience

eBook | 2.2 MB

Bill design can make or break an organization’s billing experience. How customer-centric are the bills they’re sending out?

We put 30 organizations’ billing statements to the test using a consumer research-based assessment. What we found: many are making the same basic bill design missteps that can frustrate customers and raise call volumes.

In this free eBook, you’ll learn five of the most basic billing statement “sins” that leading companies still commit against customers, and how to rectify them. Download it now.