eBook
AI-Driven Field Service Management. Built for the Speed of Fiber.
Discover how AI-first automation helps fiber providers scale installs, reduce truck rolls and recognize revenue faster—with CSG Field Service Management.
AI That Does the Heavy Lifting
Passing homes isn’t enough—activating them is what drives ROI. But delayed installs, repeat truck rolls and disconnected systems stall revenue and frustrate customers.
Discover how a leading fiber operator is bridging this gap with AI-powered field automation, connecting the front line to the bottom line.
What Makes CSG FSM Different?
CSG FSM isn’t another scheduling tool—it’s a fiber-focused, AI-first platform that automates more than 70% of dispatch decisions. That means optimized installs before the truck rolls, dynamic routing and smarter workforce management from day one.
Proof Points:
more same-day appointments
on-time arrival
fewer truck rolls
Optimize Every Fiber Install in Real Time
CSG FSM constantly evaluates field conditions—technician location, traffic, job type, and customer constraints—to find the smartest next move. Dispatchers step in only when human judgment is needed. Everything else runs automatically.
Discover CSG FSM