Webinar
Omnichannel Solutions for Smarter Customer Care: Harnessing AI and Data
Join CSG’s Erin Veltkamp as part of a DestinationCRM webinar on how to deliver seamless, intelligent customer service across channels. Learn how to detect CX breakdowns in high-friction areas like billing, payments, and account updates—then use AI to resolve them in real time, without replacing your agents.
You don’t need more data—you need to use what you already have.
In this session, you’ll gain actionable insights into:
- Identifying blind spots in your existing customer journey data
- Turning service failures into recovery opportunities
- Using AI to reduce operational drag and improve satisfaction
- Designing smarter omnichannel care that keeps customers loyal
Whether you’re a CX strategist or service leader, this is your chance to move from reactive support to proactive experience orchestration.
Let’s have a conversation
Connect with us to learn more about how CSG can help your business today.
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