CSG Customer Story

How One NZ doubled NPS and launched new products in days

95%

of customer interactions are now digital

110%

increase in NPS score (from 30 to 63)

DAYS

to launch new functionality and products, not months

weeks to migrate to the cloud

Summary

One NZ’s wholesale division set out to reinvent the customer experience by enabling seamless self-service. With CSG Quote & Order, they unified legacy systems into a digital platform, empowering customers to track orders, manage inventory and access instant quotes online. With reusable integrations and rapid product launches, One NZ now delivers a faster, more flexible experience—setting a new standard for B2B telecom in New Zealand.

The Customer

One NZ is a leading telecommunications provider delivering high-performance mobile, fiber and fixed broadband services nationwide. With a deep commitment to reliability and innovation, One NZ powers the digital infrastructure that keeps New Zealand’s people, businesses and communities connected and thriving.

The Challenge

One NZ’s wholesale division set out to transform the customer experience by enabling true self-service. Their vision: empower clients to track orders from delivery through deployment, all at a glance.

But making this shift meant moving away from manual processes—ordering by phone, text or templated emails—to a digital-first approach. The company needed a way to deliver a modern experience that could keep pace with rapid product launches and rising customer expectations.

The Solution

To deliver on its vision, One NZ deployed CSG Quote & Order. The catalog-driven cloud platform is highly configurable, giving the company ultimate speed and flexibility to take new offerings to market and immediately make existing product updates available to customers.

By converging manual legacy systems like spreadsheets and emails into a unified digital experience, wholesale customers gain instant access to quotes, order management and inventory tracking online. The self-service platform’s reusable integrations act as building blocks, allowing One NZ to launch new products and features in days, not months—keeping customers ahead of the market.

“Moving to a cloud-based architecture has been one of the best decisions we’ve ever made.”

Andrew McDonald, Former Head of Domestic and Global Wholesale

One NZ

Portrait smiling young African american woman looking at mobile phone

Telecom Sales Made Simple.

CSG Quote & Order helps future-ready operators like One NZ transform the B2B customer experience.

Generate complex telco quotes quickly, enforce margins automatically and speed up sales without sacrificing control. Your team moves faster, your revenue stays protected and your customers get the experience they expect—every time.

Discover CSG Quote & Order