CSG Customer Story

How Three Group Solutions reduced customer onboarding time by months and monetized connectivity at scale

85%

Reduction in customer onboarding time

MVNOs supported

80%

Reduction in third-party vendors

Summary

When customers sign up for new services, speed matters. Long onboarding times can delay revenue, frustrate customers and slow growth.

For Three Group Solutions, legacy systems made it difficult to onboard and support MVNO customers with agility. That changed when the company modernized its infrastructure and streamlined its onboarding process. With CSG Ascendon, Three Group Solutions reduced MVNO onboarding time and achieved faster time-to-revenue, efficient operations and an agile foundation to monetize connectivity at scale.

The Customer

Three Group Solutions is a dynamic telecommunications brand operating across Europe and Asia. The company delivers leading-edge mobile and connectivity services to millions of customers. Embracing modern business models, Three Group Solutions sought to simplify operations and accelerate service delivery to meet varied customer expectations.

The Challenge

With operations spanning 11 mobile networks and over 600 roaming partners, Three Group Solutions needed to streamline how it delivered services globally. But the company faced barriers that made it difficult to move quickly:

Aging infrastructure
Complex vendor relationships
Fragmented onboarding processes

Three Group Solutions had to find a way to meet rapidly changing requirements by their MVNOs and accelerate time to market in order to maximize the full potential of its networks and remain competitive.

The Solution

Three Group Solutions joined forces with CSG to adopt a modern business support system (BSS) to manage billing, payments, customer support and reporting for its MVNO customers. Running on Amazon Web Services (AWS), the new cloud-native platform helped the company achieve:

85% reduction in customer onboarding time
Faster product launches across multiple markets
Improved responsiveness to changing customer demands

With regular BSS updates and the flexibility to customize offers, the company can continually evolve and scale like the platform supporting it. Three Group Solutions now easily navigates the most intricate partner relationships, which in turn makes it simpler to monetize connectivity at scale and onboard new customers faster than ever before.