Like most large enterprises, one Tier 1 quad-play operator generates an enormous amount of data throughout the business, making it challenging to quickly pull the information needed to make good business decisions.
The operator, who uses CSG Field Service Management, wanted to further optimize operations for their 26,000 field technicians. They equipped their field service supervisors with CSG Dash, which put real-time KPIs literally at their fingertips for quick decision-making. The results? Efficiency gains enabled the operator to double their dispatcher-to-technician ratio and realize big annualized savings. Get the details by downloading this story.