The Customer
A leading tolling system integrator serving multiple U.S. regions, known for implementing large-scale intelligent transportation systems and prioritizing operational excellence.
CSG Customer Story
How a tolling provider increased invoice accuracy and reduced manual review with automated QA
<0.75%
issue rate identified across 156M+ audit checkpoints
33,000
invoices reviewed daily with automated QA
100%
of invoices audited in real-time
Summary
Manual QA processes leave room for error, especially at scale. For this tolling system integrator, manually reviewing invoices or conducting spot checks led to missed mistakes and avoidable customer disputes. The result?
Frustration, rework, and operational inefficiencies.
With CSG’s intelligent quality assurance solution, the provider now reviews 100% of outgoing invoices in real time, automatically identifying errors before they reach customers. In just six months, the provider increased accuracy, streamlined workflows and gave its teams more time to focus on high-value tasks.
CSG Tolling and Smart Mobility Solutions
Accelerate the Statement to Payment Experience
Turn anonymous drivers into paying customers. Drive revenue growth, reduce operational costs, and improve payment collections with CSG’s innovative tolling and smart mobility solutions.
Transform your tolling operations
Ready to optimize your tolling processes, boost revenue collection, and enhance customer experiences? Fill out the form below and our experts will provide tailored insights and solutions to meet your unique needs.
Let’s take your tolling operations to the next level.
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