A good IVR experience should be quick, intuitive and seamless. Customers dial in, provide context for their call to achieve resolution, whether it’s self-service such as completing a payment or checking an order’s status, or transferring to an agent for more complex interactions. But for many companies, that’s not the case. Customers are frustrated with the state of IVRs today, and companies need to make a change.
In this guide, learn five steps companies can take to design a better IVR.