Privacy Policy

As of January 28, 2011

Protecting privacy is not a new endeavor for CSG. CSG has a long-standing tradition of recognizing and protecting the privacy of customers who use its billing and customer care solutions. The company maintains strict customer information privacy policies and uses state of the art technologies to safeguard customer information and communications from unauthorized intrusions.

CSG has created this privacy policy to explain why we collect particular information and how we will protect your personal privacy within our Web site. The following discloses our information gathering and dissemination practices for the Web site located at the URL and any other site provided by CSG (collectively, the "Site"). This policy covers CSG and its subsidiaries. CSG reserves the right to change this policy at any time by posting a new privacy policy at this location.

What Information We Collect and How We Use That Information

Contact Information: Some areas of our Site request or require contact and other information. During the registration process, we collect personal and other information such as your name, address, and email address. Your contact information may be used to get in touch with you when necessary in respect to transactions conducted through the Site, material changes in our Site's policies, or otherwise. We do not share your contact information with any third party without your consent, except to a court or government agency if required by law.

Internet Protocol Address: We collect an IP address from all visitors to our Site. We may use your IP address to help diagnose problems with our server, and to administer our Web site. We may also maintain a database of transactions on the Site and we use this information in aggregate form to track the success of the Site.

E-mail Contents: The company will not read or disclose to third parties private e-mail communications that are transmitted using CSG services except as required to operate the service or as otherwise authorized by law.

Improper Conduct: CSG may also use customer identifiable information to investigate and help prevent potentially unlawful activity or activity that threatens the network or otherwise violates the customer agreement for that service.

Use of Cookies
Our Site may use cookies to enhance your experience while using our Site. Cookies are pieces of information that some Web sites transfer to the computer that is browsing that Web site and are used for record-keeping purposes at many Web sites. Use of cookies makes Web-surfing easier by performing certain functions such as saving your passwords, your personal preferences regarding your use of the particular web site and to make sure you don't see the same ad repeatedly. Many consider the use of cookies to be an industry standard. Your browser is probably set to accept cookies. However, if you would prefer not to receive cookies, you can alter the configuration of your browser to refuse cookies. If you choose to have your browser refuse cookies, it is possible that some areas of our Site will not function properly when you view them.

CSG has implemented technology and security features and strict policy guidelines to safeguard the privacy of your customer identifiable information from unauthorized access or improper use, and we will continue to enhance our security procedures as new technology becomes available.

U.S. – EU and U.S. – Swiss Safe Harbor Participation for CSG Media, LLC

CSG Media, LLC ("CSG Media") recognizes that the European Union ("EU") has an "ominbus" data protection regime established pursuant to the European Data Protection Directive (95/46/EC) (the "Directive") and that Switzerland has adopted a data protection law (together, "Data Privacy Laws"). Among other things, the Data Privacy Laws generally require "adequate protection" for the transfer of personally identifiable information about individuals located in the EU and Switzerland to CSG Media's operations in the United States. In connection with providing services to CSG Media's customers, CSG Media may access personally identifiable information about CSG Media's customers' consumers in the EU and Switzerland ("European Consumers") ("European Consumer Data"). CSG Media accordingly adheres to the requirements of the US/EU and US/Swiss Safe Harbor Privacy Principles published by the US Department of Commerce ("Safe Harbor") with respect to certain European Consumer Data received in the United States about European Consumers. Our customers act as the data controller for any European Consumer Data collected in the EU and Switzerland and subsequently transferred to CSG Media in the US. CSG Media acts as a data processor on behalf of our customers with respect to such European Consumer Data and accordingly only carries out the instructions of such customers with regard to the collection, processing, and protection of European Consumer Data. For more information about Safe Harbor please refer to the US Department of Commerce website at European Consumers may first wish to contact the customer with questions regarding European Consumer Data shared with CSG Media, as this may be the most efficient means of addressing such access requests. European Consumers may contact the CSG Media Safe Harbor Privacy Contact identified below to review the European Consumer Data that CSG Media holds about them. Any European Consumer who cannot resolve his or her issue directly with the customer or CSG Media can contact the local data protection authority for further information and assistance.

If you have any questions about our Safe Harbor participation, please contact:

Ron Lambert
Chief Counsel and Director Business Development
Telephone: 312-660-5627

Customer Concerns
If you have any questions about this privacy policy, the practices of this Site, or your dealings with this Site, you can contact:

Web Site Administrator/Web Master
You can also send email to