Your path to success with journey-driven CX
Achieve fast, astonishing outcomes with an award-winning customer engagement solution tailored to your industry, tied to your business goals and prebuilt to quickly go live.
Astounding outcomes. Accelerated.
How can you achieve game-changing results—quickly—from improving customer journeys? Here's how a Fortune 500 telecommunications company saw an 887% return on investment using CSG Xponent Ignite.
Identify journeys to improve
The company was sending too many generic offers and struggled to generate additional revenue from existing customers.
Put customer data to work
First, they connected their siloed data sources to CSG Xponent’s vast API library. Then they were able to create comprehensive customer profiles that update in real time.
Take a journey-centric approach
The company used a customer journey-centric approach to identify the perfect moment for upsell. Then, leveraging intelligent decisioning, they adapted and optimized messaging to be more relevant and personalized to each customer.
Demonstrate value quickly
The company managed communications to over 1M+ customers, achieved a 336% increase in upsell success and saw an 887% return on investment.
CSG Xponent Ignite launches first-class customer journeys in these industries:
- Deliver digital experiences that attract customers and retain them by building trust
- Communicate in real time, anywhere
- Hyper-personalize customer communications on their preferred engagement channels
- Engage patients in their care treatment plan for better outcomes
- Increase billable hours and reduce margin pressure by reminding patients to attend appointments
- Provide patients with the extraordinary experiences they get from their favorite consumer brands
- Promote new products and services to drive customer acquisition and retention
- Deploy meaningful customer journeys throughout the buyer’s lifecycle from discover to buy to retain
- Target and personalize offers in real time based off customer behaviors
- Create connected communications through an omnichannel approach
- Provide self-service solutions to help customers skip the call center
- Retain customers through promo roll-offs by sending proactive, personalized offers