Convergent Rating and Billing

One charging, rating and billing platform: any service, any network, any subscriber

Over 60 leading wireline, wireless, IP carriers, and Mobile Virtual Network Operators (MVNOs) rely on CSG Singleview® to deliver real-time charging and postpaid billing for fully converged services—from a single platform.

Whether you are a new operator, an MVNO looking for a state-of-the-art billing system, an established player moving into next-generation services, new business models or verticals, or a service provider with multiple systems, CSG Singleview offers a high-performance system to support your convergent needs.

Singleview Convergent Rating and Billing

Flexible, scalable billing platform that handles multiple services and industries across global markets

When you’re growing your business, you need billing software that can keep up. More than 60 leading wireline, wireless, and IP carriers and Mobile Virtual Network Operators rely on CSG Singleview to deliver fully convergent billing for all services and payment types from a single platform.

Singleview Convergent Rating and Billing delivers fully integrated modules for rating, discounting, bill production, and real-time processing to protect against error and fraud. It handles multiple languages and currencies enabling geographic expansion, and makes it easier to design, deliver, and bill the products customers want.

"CSG Singleview enables easy development of new product packages tailored to the specific needs of our customers, so we can decrease our time to market and accelerate the time to revenue." XO Communications

Singleview Customer Management

A single database shared with billing provides a real-time, 360-degree view of your customers so you can keep your story straight

Give your contact centers the direct access and immediate insight they need to provide rave-worthy service. CSG Singleview Customer Management is fully integrated with Singleview Convergent Billing to provide a single point of access to critical customer data. Centralization puts all the relevant customer history and behavior information at your service representatives' fingertips, empowering them to over-deliver on service and maximize sales opportunities.

Data centralization also avoids the technical and business risks (and expense) associated with separate CRM and billing databases – things like integration with billing and system-wide data syncing.

“We recognize CSG (formerly Intec) as a vital partner whose technology has delivered exceptional flexibility, and the integrated nature of the product has allowed us to develop new services, quickly, in a highly competitive market.” Virgin Mobile Australia

Singleview Commerce Engine

The real-time Agile Charging solution designed for the digital economy

Successful competition in the digital economy is all about real time. Whether prepaid, postpaid, pay now or hybrid charging, CSG Singleview Commerce Engine offers a carrier-grade solution, proven globally at extreme customer and throughput volumes to meet all your real-time charging requirements for digital and on-line purchases and dramatically accelerate time to market.

Commerce Engine’s multi-dimensional charging differentiates your market offerings beyond simple subscription billing to offer innovation in bundling and packaging. Employing an ACID compliant in-memory cache to offer very low latency, offering non-linear, tiered, variable, complex and reverse-rating options it maximizes the value of real-time transactions. Together with real-time promotions, rich account history, credit balance management and product and pricing model flexibility, Commerce Engine is the solution you need to quickly monetize and merchandize over the top services in the digital economy.

“We chose Singleview Commerce Engine because more than any other solution, it is built to help Hutchison 3G shape the next generation of wireless.” Managing Director at Hutchison 3G

Singleview Policy Management

Orchestrating customer interactions

Rules weren’t made to be broken, but instead to deliver specific results based on a series of action. How your customers perceive your rules is dependent on the strength of your policy management solution. At CSG, we believe your policy engine is critical to your customer interactions. That’s why we’ve made Singleview Policy Management a key module in CSG’s comprehensive Singleview revenue management solution. Besides being a complete 3GPP Policy and Charging Control (PCC) system, it delivers policy rules in real-time to multiple network, application and service delivery platforms, letting you differentiate your service offers while boosting customer experience through various touch point actions.

And because we understand how important having the right PCC system is for any service provider, we’ve made it available as a stand-alone system or fully integrated with the larger Singleview solution. Singleview Policy Management offers real-time network interoperability and seamless integration and connectivity to other back office systems.

Singleview Business Explorer

Timely insights to drive smart business decisions

Turning customer data into actionable insight requires rapid analysis and ready access. With pre-built marketing and financial dashboards, charts, and reports, CSG Singleview Business Explorer delivers current and historical information in areas such as customer statistics and segmentation, product and service uptake, marketing campaigns, revenue, receivables, payments and adjustments, and treatment.

The solution is designed to assist business leaders, from C-level executives to finance and marketing managers, in expediting business analysis using data from Singleview and other customer and demographic source information. These advanced analytic capabilities better identify and predict opportunities to personalize the customer experience, up-sell and cross-sell new services, and manage churn.