Partner Settlement Management, Billing & WBMS

Fully optimize your partner management and increase profits

Few markets are as competitive or fast-moving as the wholesale telecom market. With players, policies, and partners constantly in flux, you need a reliable, scalable solution that can handle any scenario.

The CSG Wholesale Business Management Suite (WBMS) simplifies complex interconnect agreements and processes. Optimize trading and routing with accurate and automated billing and settlements. Control costs and increase profits as you extend your service portfolio across channels and across the world. Our pre-integrated products help telecom operators worldwide with wholesale partner management, optimized traffic trading and routing, and accurate billing and settlement.

Wholesale Business Management Suite


Transform your operations and lower costs

The wholesale market has dynamic requirements, driven by regulatory bodies and intense competition. However, tight margins mean that business cases for upgrades can be hard to justify unless absolutely essential. The longer it takes to justify and upgrade a system, the more it takes focus away from real business improvement.

CSG WBMS SaaS is a cloud-based, out-of-the-box service offering, bringing together the best of the CSG WBMS Suite. The software is updated as part of the service and always has the latest functionality, avoiding costly upgrades. With WBMS SaaS, you can automate your data-driven operations through client interfaces and published APIs. Our expert managed services team can also handle the day-to-day operations, letting you focus on your business requirements.

  • Lower total cost of ownership by consolidating national and international operations
  • Handle every kind of traffic through a centralized, integrated platform
  • Take advantage of plug-and-play functionality to design a solution that works for you
  • Quickly implement a scalable and cost-effective solution
  • Increase productivity with streamlined and automated processes that seamlessly integrate with your other systems


Make the most of your margins with automated and accurate settlement

When you’re under pressure to increase revenue and reduce costs, manual and makeshift solutions just won’t cut it. Today’s partner ecosystem is simply too diverse and complex.

Take complete operational and financial control of your interconnect settlement and partner management requirements with CSG Interconnect. Support any billing and settlement model from voice, data, and SMS/MMS interconnection, to new IP and revenue sharing-based agreements with content providers. The most widely used solution for billing and settlement between communication service providers (CSPs), CSG Interconnect meets your end-to-end business needs in every respect, be it rating and billing or settlement and discounting.

With CSG Interconnect, you can maximize profitability through prompt, accurate billing and reconciliation of incoming invoices with reliable and accurate data. CSG Interconnect also manages invoicing, taxation, and Enterprise Resource Planning (ERP) integration.

  • Quickly settle for all revenue-generating partner services
  • Increase revenue by managing and settling with content partners for current and emerging services based on IoT, m-payments, TV broadcasting and other digital content
  • Attract partner services with real-time transparency and flexible agreements
  • Avoid lengthy month-end processing with billing summarization during rating
  • Interrogate and resolve billing disputes swiftly using the full weight of your billing data with Dispute Management

“Since installing CSG's solution, the company is securing 35% of its annual revenue through carrier-to-carrier billing. This substantial contribution to our business is helping us achieve the financial backing we need to rollout these services. The solution has also become the backbone to our interconnect issues resolution process.” Digicel


Simplify partner management

Fierce competition in telecom has created an industry where automation and efficiency are vital to survival. Operators have hundreds or even thousands of active agreements in place with their interconnect partners, each requiring rate sheets, statements and more to be exchanged.

CSG Exchange expedites document processing, freeing up skilled resources and minimizing costly partner disputes. Rigorously control the transfer of partner information without needing to deploy hardware, software or skilled resources. Agreement and rate information is validated upon receipt, with granularity down to the line level and all relevant parties notified of the results. The service also provides an independent repository for all agreements, which can be used as a formal point of reference during partner disputes.

  • Allocate valuable resources by automating data validations
  • Adhere to established business rules for acceptance and rejection
  • Reduce time to revenue by reducing disputes
  • Act on data within minutes of receipt

Fierce competition in telecoms has created an industry where automation and efficiency are becoming vital to survival. CSG Exchange speeds document processing, frees skilled resources and minimizes costly disputes between partners, making the wholesale business more responsive and more profitable.

Learn more about CSG Exchange


Anticipate change in trading, routing and quality

The speed and complexity of today’s wholesale market demands streamlined and automated operations. Disconnected, manual applications are no longer viable when rates and best routes can change hourly.

CSG Route provides operational control of traffic trading and routing, along with automated network provisioning of commercial routing orders, from a single integrated system. Improve your supplier negotiations and price-setting with least cost routing, revenue, quality, and capacity.

Our unique visual approach to quality alerts uses graphical maps to display real-time problem areas so you can take action and avoid customer complaints. This insight allows you to optimize and automate all aspects of your wholesale business.

  • Get the best wholesale rates and deliver the best quality of service to customers on every route
  • Act on any billing errors with real-time graphical maps
  • Target routing and network provisioning, trading and product portfolio management
  • Render tariff-setting quick and easy by atomically calculating multiple cost definitions

“CSG’s (formerly Intec) trading and routing solution provides us with an integrated tool to ensure quality, flexibility and accuracy in managing complex inter-carrier relationships. We are very pleased with the solution's performance to date and we are confident that it will continue to support our plans to further centralize and streamline our business processes.” VP & Head of Trading and Mobile Sales TeliaSonera International Carrier


The flexible, compliant roaming solution that gives you control over configuration and costs

For roaming agreements best handled outside the standard clearinghouse settlement process, CSG’s Roam provides an end-to-end solution to craft and manage the most profitable arrangements with your biggest partners.

CSG’s Roam manages TAP/RAP generation and validation, Inter-Operator Tariff (IOT) handling, and supports the full set of GSMA requirements, giving you complete control over tariffs and discounts for your roaming subscribers. It provides an accurate picture of visiting subscribers’ service usage, so you can charge partners with confidence. Its rapid deployment shortens time-to-market and simplifies the implementation of new services.

CSG’s Roam helps you maximize your roaming revenue – quickly, easily, and within current regulations.

“CSG’s Roam solution allowed the staff to implement our own new services and the users to configure their own agreements. It is a world class platform for mediation, roaming and settlement, that fully supports our roaming requirement and that has a defined roadmap aligned with industry requirements.” Chief of Settlement and Revenue, CLARO - Chile


International voice quality meets quantity

Changes in voice calling markets and networks have exposed many carriers to revenue loss and deteriorating quality. Poor quality compromises the customer experience, and revenue is often delayed or lost through inter-carrier disputes.

CSG Assure is a managed test facility that verifies quality and detects fraud in your international voice and text traffic, improving customer and inter-carrier revenue. The solution is provided as a managed service, freeing up expect resources in your organization to focus on what matters most. A market-leading solution, CSG Assure covers more than 150 countries and over 450 mobile networks around the world.

  • Proactively monitor voice quality with outbound CLI verification, FAS detection, MOS quality and more
  • Automate the proactive monitoring of QoS parameters and traffic scenarios not covered by traditional live traffic analysis
  • Sign up for a cloud-based SaaS model with flexible monthly subscription fees, and be up and running within two weeks
  • Let our Network Operations Center take care of 24/7, end-to-end monitoring of service levels

“CSG Assure is a strategic tool which contributes to our success in delivering uncompromising quality and attracting traffic from quality conscious mobile operators.” Tata Communications

Carrier Access Billing (CABS)

Maximize revenue and minimize disputes

Many carriers want Tier-1 performance—but without the Tier-1 overhead. With Interconnect CABS, you can fully capitalize on other carriers’ network usage and maximize the return on your network investment. Accurately and quickly collect the maximum amount of earned revenues while reducing potential disputes. Interconnect CABS delivers flexibility, standards compliance, ease of use, and cost-effective system maintenance using its modern architecture.

We offer three tiers of service: in-house deployment, service-bureau processing, and CABS CG Online. Each option provides a cost-effective way to streamline the measurement and settlement process.

  • Collect and process all access usage
  • Reduce bill-to-cash cycles
  • Obtain business intelligence through trending and analysis
  • Comply with industry standards and regulations
  • Minimize operational costs