CSG Payment Kiosks

So Much More Than Self-Service Payments

Imagine a scenario where your customers can complete tasks like paying bills, checking in for appointments and updating their accounts with a positive customer experience (CX), all without overwhelming your staff with long customer service lines.

CSG offers self-service payment kiosks tailored to your specific needs. Our clients in healthcare, telecom, retail and other sectors are benefiting from smart kiosks that meet your audience’s needs while offering crucial data to optimize CX and marketing initiatives.

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Key features of our self-payment kiosk solutions

Enhance your CX by relying on our innovative kiosks. Here’s what they have to offer:

Outfitted for outstanding service

Customize self-service kiosks to handle functions as unique as your organization. They can accept a range of payment types and come equipped with scanners, biometrics, cameras and more.

Upsell on the spot

Draw insights from historical customer data and real-time kiosk behavior to offer personalized upsell and cross-sell recommendations right there at the kiosk.

Support your in-store staff

Store employees stretched thin? Configure your kiosks to support an array of service functions, giving your people more bandwidth for complex tasks that demand a human touch.

So much more than self-service payments—use the power of CJO

Give customers an easy way to pay their bills in person. But don’t stop there—integrate your kiosks with customer journey orchestration (CJO) to deliver outstanding services tailored to your customers. Analyze data on an individual customer level to customize the user experience. CJO allows you to extract customer insights to improve the entire customer journey.

While you can count on our advanced kiosks to streamline payments, CJO technology can further offer:

Personalized customer interactions

CJO empowers real-time analysis of kiosk users' behavior. This real-time data, combined with historical information, allows a payment kiosk machine to optimize a user's experience. Kiosks can also suggest relevant upsells and cross-sells based on historical and real-time data. If a user pays a specific bill, the kiosk can suggest upgrades or add-ons.

Integration with customer profiles

By linking a customer's account, kiosks can generate an interface based on a user's past interactions and preferences. Linking an account also allows for journey continuity, meaning if a customer does not complete their transaction at the kiosk, they can continue the process later on another device without starting over.

Real-time customer support

When customers encounter confusion or hesitation, kiosks can offer the assistance they need through real-time support options, like video calls or chatbots.

Continuous improvement

By tracking the performance of kiosks, businesses can make data-driven adjustments to continuously improve the user's experience.

Industry-specific solutions

CSG supports a wide variety of industries, from government agencies to health care organizations. However, instead of offering cookie-cutter solutions, we tailor our services to address the challenges unique to your industry.

Young woman withdrawing cash money at the ATM

Financial services

Customers can check balances, make payments and update their bank accounts.

Healthcare

Let patients seamlessly check into appointments, pay bills or participate in consultations.

Close-up of smartwatch making payment at terminal

Retail

Sell and dispense products with sleek kiosk units colored to match your brand.

Woman grinning while holding a billing statement

Telecom

Customers can do anything from paying bills to setting up a prepaid mobile service.

Quad-Play Provider Adds Self-Service Capabilities with Payment Kiosks

The provider partnered with CSG to develop and install hundreds of self-service payment kiosks in its retail stores.

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Why CSG payment kiosks?

At CSG, we help make customer interactions, using and paying for services an unforgettable experience. To do this, we facilitate interaction between you and your audience through multiple channels, including kiosks.

One of the essential components of CJO is digital omnichannel interaction, and our team is ready to offer innovative, future-minded solutions. With our help, you can reap all the advantages of a self-service payment kiosk that’s optimized with CJO.

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Make it easy for customers to pay bills

Connect to everything

Our software’s open architecture integrates with a variety of back-office billing systems and customer engagement solutions.

Lower your risk with our reliability

Each bill payment kiosk is PCI-DSS compliant for security and ADA compliant for accessibility.

Scale and go big

Our kiosk software processes over $1 billion in payments annually. We have the infrastructure to deploy however many kiosks you need.

24/7 technical support

To ensure your kiosk systems are operating smoothly, our knowledgeable team is available 24/7 to help you troubleshoot any issues and provide assistance.

Create a successful kiosk partnership

Make kiosks more than just a channel. CSG will show you how to transform these in-person touchpoints into pivotal experiences in the customer journey. Fill out the form below to find out how a self-service kiosk can serve your business goals.