Industry Report
2023 Gartner® Magic Quadrant™ for Configure, Price and Quote Applications
Read the report to learn:
- Insights about the CPQ market
- How CSG has been evaluated among other CPQ vendors
- Evaluation Criteria of the Magic Quadrant
2023 Gartner® Magic Quadrant™️ for Configure, Price and Quote Applications
The Gartner® Magic Quadrant™ for Configure, Price and Quote Applications evaluates 16 configure, price and quote (CPQ) vendors and positions them based on their Completeness of Vision and Ability to Execute criteria.
Get expert insights into the CPQ landscape and learn why Gartner has recognized CSG as a Niche Player.
Do you rely on a generic CPQ for your telecom enterprise services?
If so, you may experience inefficiencies, financial losses, and customer dissatisfaction. As CSPs expand their services beyond connectivity to provide multi-sided products and solutions to multiple partners, generic CPQ (configure, price, quote) solutions can’t handle the complexity. Manual computing, swivel chair tasks and hard-coded CPQ algorithms are no longer good enough for B2B business processes. Today’s enterprise customers expect the convenience and simplicity of one combined order—even when placing complex multi-site, multi-access, multi-line orders.
CSPs need a CPQ that is specifically designed to meet their complex B2B business requirements.
CSG Quote & Order: The Best CPQ for B2B Telecommunications Providers
Gartner defines CPQ applications as “software that enables sales organizations to automate and optimize the creation of quotes and capture of orders.
A CPQ application is a sales tool that captures the new goods and services a customer wants to buy or the changes a customer wants to make to existing goods and services. While generally focused on assisted sales channels, CPQ capabilities such as product configuration and pricing must be shared with the self-service commerce channel. The new purchases and changes must be priced and a binding contract must be formed with the customer before sending an order to downstream fulfillment systems.”
In its 2023 Magic Quadrant for Configure, Price and Quote Applications report, Gartner named CSG a Niche Player.
CSG Quote & Order is a catalog-driven CPQ and order management solution that enables service providers to configure products with live pricing, creating comprehensive orders that seamlessly flow from quotes to fulfillment. Quote & Order supports TM Forum API standards and allows CSPs’ customers to self-quote from within their self-service channels, while sales teams can quote from within their CRM system.
Gartner, Magic Quadrant for Configure, Price and Quote Applications Published 11 December 2023. Analysts: Mark Lewis, Dayna Radbill
GARTNER is a registered trademark and service mark, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from CSG. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Let’s have a conversation
Connect with us to learn more about how CSG can help your business today.
Request a demo