CSG Xponent Analytics & Insights
See the Gaps. Fix Them Before They Impact Customers.
Customer experiences break down when data lives in silos. Teams operate in isolation, and engagement spans every channel without anyone seeing the full picture. The result? Missed opportunities, frustrated customers, and churn.
See It. Fix It. Prove It.
Step 1: Find What’s Broken
Before you can improve an experience, you need to see exactly where it’s breaking down.
AI-powered journey discovery analytics analyzes both structured and unstructured data to map drop-offs, friction points, and behavior patterns across every channel and touchpoint. An embedded assistant helps you explore results down to the level of individual customers, so you know what’s really happening—not just what you think is happening.
Step 2: Fix It with Smarter Engagement
Once you know where the friction is, the next step is taking action.
With communication analytics, you can test messages, timing, and channels in real time to see what drives customers to act—not just what gets clicks.
Step 3: Prove the Impact
CX isn’t just about creating feel-good moments—it has to deliver measurable results.
CSG links experience improvements to real business outcomes like revenue recovery, cost savings, and customer retention.
Why CSG for customer experience analytics?
Get business results in as little as 30 days with proven customer experience leadership
in annual savings to the contact center
reduction in calls to the contact center
increase in responsiveness in SMS messages
annual increase through increased collections
“Being able to consolidate data sources is something that many claim but few truly achieve, we were able to achieve that because of CSG Xponent. This comes with instantaneous impact to the business as we see in real time how actions taken directly impact customer behavior.”
CSG Reference Customer
Are you trying to guess your way to great CX? See CSG Xponent Analytics in Action.
See for yourself how CSG Xponent Analytics transforms your existing, complex customer data from a simple CSV upload into clear, actionable dashboards that help your team make faster, more impactful decisions.
A proven track record
Want to stop guessing and start knowing?
Schedule a demo.