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CSG ACP
Attract and retain customers by delivering amazing experiences with North America’s leading platform for cable and broadband billing.
CSG Ascendon
Sell any digital service direct to customers and let them build bundles, pay and self-serve on their terms.
CSG Encompass
Expand your portfolio beyond connectivity services to B2B and B2B2X, and generate new revenue streams.
CSG Forte
Accept online and mobile payments, ACH, contactless and other digital payment options.
CSG Xponent
Deliver effortless customer experiences anytime, anywhere on CSG’s leading customer engagement platform.
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Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
Explore -
Why CSG
Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
Explore
Global Bank Simplifies Cross-Channel Communications With CSG Journey Orchestration
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A global top-five bank wanted to streamline their process for notifying customers who had paid off their mortgages. Each month, the bank’s home lending division sent out tens of thousands of paid-in-full notifications by email and first-class mail. But the bank used a labor-intensive, manual process to manage these communications, and the need to comply with various state regulations made the process a challenge to automate.
In this case study, you’ll learn how the bank used CSG Journey Orchestration to simplify this key micro-journey for customers and reduce costs, all while meeting their regulatory obligations.