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CSG ACP
Attract and retain customers by delivering amazing experiences with North America’s leading platform for cable and broadband billing.
CSG Ascendon
Sell any digital service direct to customers and let them build bundles, pay and self-serve on their terms.
CSG Encompass
Expand your portfolio beyond connectivity services to B2B and B2B2X, and generate new revenue streams.
CSG Forte
Accept online and mobile payments, ACH, contactless and other digital payment options.
CSG Xponent
Deliver effortless customer experiences anytime, anywhere on CSG’s leading customer engagement platform.
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Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
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Why CSG
Introducing CSG Xponent Ignite. Customer engagement tailored to your industry, tied to your business goals and prebuilt to quickly go live.
Explore
ADT Builds a Better Bill with the CSG Experiences Practice
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ADT knew they could re-tool their billing statement to improve their customer experience and reduce call volumes. What they didn’t know was how dramatic the impact would be. After introducing a more understandable and appealing statement design, ADT saw a 20 percent drop in incoming billing calls from customers.
How did they do it? By calling in the CSG Experiences Practice. CSG’s team of strategists analyzed ADT’s entire billing experience and their customer experience and design expertise helped ADT build a better bill. Learn about the Experience Practice’s process in this case study.